Hi David,
Thanks - we are running the 11.01 Preview - and did have SMTP problems. It hasn't occurred since - so if it looks like an external issue, then it might not be worth too deep an investigation. Thanks for your response. Andy From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David Barker Sent: Wednesday, August 26, 2009 12:12 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Suggestion: Quarantine problematic Q/D files to match GP1/GP2 files Sensitivity: Personal Correct. And from the looks of the gp1 file it may be something external. I have our engineer looking to see what we can gather from the file. And will get back to you asap. David From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy Schmidt Sent: Wednesday, August 26, 2009 11:59 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Suggestion: Quarantine problematic Q/D files to match GP1/GP2 files Sensitivity: Personal Thanks Dave - I have AutoReview on. So I suppose if that folder is empty, it means that the file processed successfully a second time around. From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David Barker Sent: Wednesday, August 26, 2009 11:48 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Suggestion: Quarantine problematic Q/D files to match GP1/GP2 files Sensitivity: Personal Hi Andy, In Declude \proc directory there is a directory called REVIEW which is exactly for this purpose. In the Declude.cfg there is a directive that can override this functionality called AUTOREVIEW ON If the decludeproc service is unexpectedly stopped email in the \work directory is moved to the \review directory. If AUTOREVIEW is ON then the user has opted to reprocess these files, if the AUTOREVIEW is commented out then the \Review directory will have a copy of the offending file set and we can use these file to try and isolate the problem. David Barker VP Operations Declude Your Email security is our business 978.499.2933 office 978.988.1311 fax <mailto:dbar...@declude.com> dbar...@declude.com From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy Schmidt Sent: Wednesday, August 26, 2009 11:04 AM To: declude.junkmail@declude.com Subject: [Declude.JunkMail] Suggestion: Quarantine problematic Q/D files to match GP1/GP2 files Sensitivity: Personal Hi, Doesn't make much sense to ask a user to submit "debug" logs AFTER a GP fault that only happens sporadically. How about Declude quarantining the Q/D files in question whenever the C:/Declude.GP* files are written? This way, the customer can attempt to reproduce the problem (using the same Q/D files) after setting the log to "Debug" mode. Best Regards, Andy --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
