You can send us at supp...@declude.com the X-Declude-RefID: and we can report 
it to Commtouch. 

 

David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
 <mailto:dbar...@declude.com> dbar...@declude.com

 

 

 

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy Schmidt
Sent: Friday, February 19, 2010 11:19 AM
To: declude.junkmail@declude.com
Subject: [Declude.JunkMail] CommTouch False Positive

 

Hi,

 

How do I go about reporting ZeroHour false positives?

 

For the past few days, one of my cliens has been trying to email a (legitimate) 
ZIP file with a DLL that keeps getting blocked by CommTouch.

 

How do I submit these D/Q files to get this problem fixed?

 

Best Regards,

Andy


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