>When Declude experiences problems it completely halts all mail going in or
>out of the mail server.
Actually, Declude is designed so that when there is a problem it can't
handle, the mail WILL go through. For example, if there is a crash, you
won't get that "An application error occurred..." box; Declude will log
information about the crash and let the mail go through. At worst, the
mail should go out within 2 hours.
>I had too many characters in my SCANFILE line or something and it was
>trying to have the virus scanner /REPORT to
>d:\imail\spool\d8cebfc.vir\report.txt and of course F-Prot returned an
>error because it couldn't report to that directory.
Unfortunately, there isn't much that can be done about this
situation. F-Prot was returning an error, and Declude treats that the same
as if a virus was found (since there is no real standard for error codes
among the different virus scanners).
A future release will likely let you choose how to handle error situations
(either treat it as though the E-mail contained a virus, or send it on
through).
>This has happened a few times before too .. Imail not delivering any mails
>because Declude was getting errors.
That is how Declude is designed. Actually, it will make up to more 5
attempts to scan the mail (since McAfee will choke and return an error if 2
processes are started too close to each other), and then treat the E-mail
as though there was a virus.
>I think there should be some sort of notification system to let the
>postmaster know that Declude and/or Imail is having problems, just so us
>postmasters catch the problem as soon as it starts happening.
I've added that to our suggestion database.
>I also have a question about report.txt, what is directory that Declude
>looks for report.txt for? I did all that you said Scott but the file does
>not appear to be reading in at all. I checked the log file produced by
>F-Prot and the line that you said (Infection:) is correct.
Declude expects the report.txt file to be in the temporary directory that
Declude using (since if it is in any other directory, it can get
overwritten when another E-mail comes in). You'll also need to add the
%VIRUSNAME% and %VIRUSFILE% variables to the E-mail templates.
-Scott
[ This E-mail came from the Declude.Virus mailing list. To ]
[ unsubscribe, just send an E-mail to [EMAIL PROTECTED], and ]
[ type "unsubscribe Declude.Virus yourname". You can E-mail ]
[ [EMAIL PROTECTED] for assistance. You can visit our web ]
[ site at http://www.declude.com . ]
