I was not saying the batch files are bad, on the contrary they do work
perfectly.  It is the dumb updater that sucks.  But that brings up a good
point.  If the issue is F-prot bandwidth why do the batch files always
complete successfully???  ODD.

I also use the batch files on my servers.  Users desktops can deal with the
occassional hung updater because the users are there to click.

Additionally the f-prot updater requires a user login which is insane.  We
had issues even when using it via the scheduler.

DC 

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Darin Cox
Sent: Friday, November 05, 2004 7:43 PM
To: [EMAIL PROTECTED]
Subject: Re: [Declude.Virus] F-Prot Updater timing out?

Batch file FTP scripts work great.  Very reliable and we never have an issue
with updates taking very long by not doing them on the hour....just takes a
few seconds.

Darin.


----- Original Message -----
From: "Douglas Cohn" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Friday, November 05, 2004 7:01 PM
Subject: RE: [Declude.Virus] F-Prot Updater timing out?


I believe the updater is just very poorly written because I see this happen
all the time on brand new systems that run XP SP2, W2k SP4, etc etc. With
and without KVM's.

The solution unlunkily is to use one of the batch files.  I believe they
simply do not have enough bandwidth at F-prot and the application does not
handle timeouts properly.  It should gracefully die and try again in 5
minutes but it does not.

Doug

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Joey Proulx
Sent: Thursday, November 04, 2004 11:03 AM
To: [EMAIL PROTECTED]
Subject: [Declude.Virus] F-Prot Updater timing out?

I'm running Declude 1.81 with F-Prot.  It's on my NT 4.0 mail server, which
is one of five servers we have, running on a Hawking Technology KVM.  Screen
saver set to go on after 5 minutes, but no hibernation or standby.  I have
F-Prot set to look for updates hourly...and lately I'll check the mail
server and find this:
---
Updater - An Error Occurred
Failed to retrieve information about available updates.
System Error - the operation timed out.

Please check if your internet connection is working and try again.
---
This seems to happen when the KVM is set to another server (shouldn't even
affect it at all) and the mail server goes without human contact for a
while.  If I'm sitting at the mail server doing work, I'll see the updater
popup on the screen and do its thing.  This concerns me.  Sometimes I'll
check the server and see that message, then manually go in and check for
F-Prot updates, and there will be some available for download.  What if I
was out for the week?  Who knows what would get through in that amount of
time...

Any ideas as to what this could be?  There are no f-prot errors in the Event
Viewer, and no connection lapses....

Joey Proulx
SAU #21 Technology Support Staff
2 Alumni Drive
Hampton, NH 03842
(603) 926-8992, ext 115
[EMAIL PROTECTED]


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