Andy,
Upon your phone call with Barry, should we as Declude Users (4 lic. in
my case), contact Barry directly before upgrading or should we await for a post
on this forum for new procedures? I too have a cold spare, however, Declude is
not loaded there until necessary and upon written procedures that we have in
place to shutdown the current server (whether down by failure or otherwise),
rename it and re-ip it and the like. Thanks for the info.
Keith
-----Original Message-----
From: [EMAIL PROTECTED] on behalf of Andy Schmidt
Sent: Thu 12/23/2004 9:05 AM
To: Declude.Virus@declude.com; Declude.JunkMail@declude.com
Cc:
Subject: RE: [Declude.Virus] Declude Licensing & codes
Hi,
At the end, there are two components to this:
A) the technique used to validate licenses (e.g., an activation code,
hardware detection, etc.)
B) the procedures on how a "questionable" situation is handled.
I really don't have a problem with ANY "technique" as long as I can be
comfortable with the "procedures". If the procedures could even
remotely
result in an accidental automatic disabling, I'd no longer be able to
justify use of the product. Per example, if the procedures involve a
long
grace period, or, if the procedures simply allow a "License Validation
Staff" to REVIEW a questionable license with a customer at a mutually
convenient time, or similar safeguards - then I'm absolutely okay with
it.
When Barry called yesterday, I listened and agreed wholeheartedly, that
Declude owes it to is PAYING customers to identify and go after
non-compliant customers. After all - it's money stolen from the paying
customer (by either having to raise prices or by not being able to
invest
into future development as much).
But, I repeated my expectations that NOT details of the "techniques"
need to
be disclosed - but there should be sufficient disclosure of the
"procedures". And that should be disclosed BEFORE the software is
offered
for download - not AFTER people are starting to get suspicious.
With the information that I was given, I'm perfectly satisfied that I
can
continue to use Declude - and I fully support their efforts (in
general) of
license enforcement.
However, I still hope that Barry recognizes the need that ALL customers
need
to know enough about the procedures to regain (!) MY level of comfort
and
confidence in the company and the product.
Best Regards
Andy Schmidt
Phone: +1 201 934-3414 x20 (Business)
Fax: +1 201 934-9206
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of John Tolmachoff
(Lists)
Sent: Thursday, December 23, 2004 02:01 AM
To: Declude.Virus@declude.com; Declude.JunkMail@declude.com
Subject: [Declude.Virus] Declude Licensing & codes
Here is some information for all who have concerns about the new
licensing
and tie in to IPs and/or MACs:
I have spoken to Barry today, and while I will not reveal the little
bit of
information I was given, I will state on my honor that I have no problem
with the new license code process what ever you want to call it.
Additionally, Declude has designed and taken steps to make sure there
will
be no problems in the event you need to change IPs or hardware
overnight, on
a weekend, on an extended weekend or even if disaster were to strike
and the
Declude offices were not available for a week.
Hopefully, you can now rest assured that Declude will not stop working
if
you have to fix your server.
FYI, there is also a process in place for a cold spare server to be
prepared
and ready ahead of time. You will need to contact Declude to
specifically
set that up.
John Tolmachoff
Engineer/Consultant/Owner
eServices For You
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