Could you please elaborate on that: >> In addition we have ZEROHOUR as a option for Perpetual license customers as an additional virus scanners providing ZEROHOUR protection and additional spam definitions. For the amount of money that this is being offered for it is a wise investment. << Yesterday you indicated, in your breakdown of annual fees, you indicated that my annual fees were 50% higher than 5 years ago (which I have been paying without complaint), because my fees now PAID for feature. I wasn't aware of that. Is there something special that I have to do to turn this on? (I'm assuming: If I'm paying for it every year, I should be entitled to use it?) >> It would be good to run more than 1 virus scanner for several reasons << As far as external scanners - one desirable feature for your current full-time developer would be to implement ClamLib und the Sniffer API so that they do NOT require launching yet another command line program, which chips away from the system heap - and causes severe overhead. >> "Mr/s Customer" how much more are you willing to pay so that we can invest in more resources in order to develop a better product? << As far as the market place and how much to "pay" - I tend to compare Declude to ORF (http://www.vamsoft.com/orfee_order.asp), which I both pay for. One for Imail the other for IIS SMTP. Both have interfaces to external tools (Sniffer, ClamAV, McAfee), both check SPF, DNS blacklists, URI Blacklists, both have the ability to define RegEx custom filters. The difference: for the lesser annual fees, ORF has been growing its business by delivering versions with new features for as many years as I have been a user. They even have a voting system where their paying customers can express preferences which features are most important to them: http://www.vamsoft.com/features/default.asp. Or, let's look at Sniffer: for $495.00/year you have a company that has people actively improving their "signatures" several times EACH day PLUS they still manage to put out significant new versions. So don't falsely accuse us that we're unwilling to pay sufficient fees to support one full time developer. I pay that many times over for spam/virus filtering to various vendors - I even pay for DLAnalyzer and invURIBL, money that Declude could and should have earned if they had added reporting and URIBL scanning into the product. Then YOU would be getting the annual fees I'm paying them! I say it again: The budget is clearly there. The difference is, other vendors invest that money into the product I pay for! Declude is the only product that's been taking these fees for years and has NOT progressed the product, forcing me to pay extra for add-ons - and now is expecting that we should trust yet another incarnation of a new business model to "pay us first, then we deliver". There's only so much "up front investing" that your investors (=customers) are willing to do before they want to see results. Best Regards, Andy Schmidt From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David Barker Sent: Thursday, June 04, 2009 10:03 AM To: email@example.com Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year? Sorry no marketing department to give you the warm and fuzzy spin, just me. Couple of suggestions. Declude has the ability to run upto 5 additional cmd line scanners of your choice, we provide AVG as a courtesy to our customers as in the past Declude did not have any internal virus scanner, you would have to go out and purchase that separately It would be good to run more than 1 virus scanner for several reasons, one of which is failure of an AV scanner, (admittedly in this instance failure was on our part) But rest assured false positives, no virus signatures, lag time are problems ALL AV vendors are faced with. There are some that are free that work extremely well ClamWin or ClamAV is an example of this. In addition we have ZEROHOUR as a option for Perpetual license customers as an additional virus scanners providing ZEROHOUR protection and additional spam definitions. For the amount of money that this is being offered for it is a wise investment. If you opted out of this because you didn't want to spend the extra few $ on security then you have different issues and it's not Declude. Lastly Patrick please contact supp...@declude.com having looked at your host record it does not look like you are receiving any AV updates - it could be that your firewall is blocking the AV updates, our support can work with you to fix that. Thanks David --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.Virus". The archives can be found at http://www.mail-archive.com.