Hi John C. This is an interesting issue and often pursued by managers who themselves are of the ilk not to be in their position for very long. On a few occasions I have had this thrown at me when in fact there is no-one in the organsiation that pre-dates me, the "outside" contactor/developer.
It is a valid point and the client is of course wanting continuity in their application's function and development. I have used the fact that this DUG exits at all as an assurance that help is not far away in the form of Delphi expertise should the "big yellow bus" thing happen. A more reassuring offering to the client would be the existence of a loose or tight association between two or more developers and an assurance that there would be a specific named somebody that your client could contact in such an event. Even better would be to actually meet that person(s) as part of setting up the Risk Management Plan. It is a bit ironic that people think that dealing with a software company is itself some kind of assurance when in fact IT employees tend to be quite mobile and so the connection from the bespoke application to the actual people that created it is often fairly temporary. Regards Graham Marsden
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