It is with this attitude that, in my past companies, the help desk got a
call because the printer is broken. We are software vendors, not IT
departments. If the company is too small to have an IT department, then
they should outsource it. Its not so much a question of what it costs but
what it will cost if you do not have quality IT support. I can think back
to instances where companies tried to rough it themselves because a member
of staff knows a bit but it all ends in disaster. Examples:
1. A call came in about a database crash caused by a lightning strike. We
suggested they restored from backup but they had problems, and so in the end
they posted to us their backup tapes. On the tapes, it was neatly labelled,
Monday's backup, Tuesday's backup, etc. But upon closer inspection, all the
tapes in box were cleaning tapes! Yes, they had the cleanest tape drive in
the country but no backups for 6 months!
2. A call came in complaining that our software crashes too often. This
client's power supply was notorious for micro blackouts during
thunderstorms, and we had suggested they purchased a large UPS, which they
did. When we visited the site, we discovered why our software crashed so
often. The server was not plugged into the UPS, but instead a small heater
was. The IT person said, the air conditioned room was too cold for him to
work in, and he needed to be warm during the outages!
Go figure.
----- Original Message -----
From: "Jeremy Coulter" <[EMAIL PROTECTED]>
To: "'NZ Borland Developers Group - Delphi List'" <[email protected]>
Sent: Thursday, May 04, 2006 9:56 PM
Subject: RE: [DUG] In case you're interested (or buy stuff)
I think for small businesses, an IT person/s are seen as a business
liability. i.e. they chew company profit without bring anything $$ into
the
company. In some cases, this may be right, but then, what happens when
their
server crashes, or someones PC has issues. At least they can get is fixed
quicker and have less down time. It all adds up after a while these time
savings, so they SHOULD be seen as an asset, but as I am sure we all know,
those of us who work for companys who have an IT/in house dev. team, we
are
quite often not seen that way......or is it my place of work ;-)
Jeremy
_____
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On
Behalf Of Paul A Norman
Sent: 4 May 2006 21:22
To: NZ Borland Developers Group - Delphi List
Subject: Re: [DUG] In case you're interested (or buy stuff)
"Push the problem back to the client and let their IT dept
sort it out themselves.
Some one once rang me and asked "we have a message on screen that says -
ask
the system administrator - who is that?
I answered - its you!
So many small NZ businesses have no IT dept, can be a major problem!
Unless
someone wants to charge out for it - and such things are often too time
consuming.
Paul
---------
On 04/05/06, Kyley Harris <HYPERLINK
"mailto:[EMAIL PROTECTED]"[EMAIL PROTECTED]> wrote:
Integrate with active directory and you never have to worry about
passwords,
etc. again. Push the problem back to the client and let their IT dept
sort
it out themselves.
Kind of depends what you are writing.
If you are storing thousands of clients and passwords for a webbased
system then this is obviously a no go ;)
I do think that the safest mechanism is for the computer administrator
to somehow be integrated with the application to allow them to logonto
the app for adjusting forgotten passwords etc.
This all depends on the type of system that you are writing. Most of
Rohits clients are simply not going to have Active Directories. And are
similar to my fathers clients I would guess in their ability to ask what
the power button is for :-P I guess having a backdoor password to a
semi-secure app is better than having an app with no security at all.
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