On Tue, Nov 15, 2011 at 12:24 AM, Christoph Noack <[email protected]>wrote:
> Hi Lior, hi all! > > Am Montag, den 14.11.2011, 19:41 +0200 schrieb Lior Kaplan: > > On Sun, Nov 13, 2011 at 1:00 AM, Christoph Noack <[email protected] > >wrote: > > > > > Hi all, > > > > > > some of you may remember the Bug Submission Assistant [1] I was > involved > > > in several weeks ago. One of the next steps is to enhance LibreOffice, > > > so that (e.g.) the bug submission assistant can be called from within > > > LibreOffice. > > > > > > I think it would be a great chance to improve the interaction with our > > > users. So, after some mails on libreoffice-website, some private talks > > > and some interaction via the issue tracker, I've started to collect the > > > gathered information on a whiteboard page. > > > > > > We'll needs some help to provide a good user experience (e.g. beautiful > > > graphics, good website pages), so please have a look: > > > > > > > https://wiki.documentfoundation.org/Design/Whiteboard/LibreOffice_Send_Feedback > > > > > > Interested in joining the activity? Any further feedback? > > > > The only issue I can think of is that send feedback might not be clear > > enough, and we might also refer to this option as "report a problem". > > Yes, there might be the chance that people don't know where to report > bugs ... on the other side, the initial attempt for the Bug Submission > Assistant was (according to Michael Meeks) not aimed to let anybody (any > skillset) report bugs. > > So, I focused on the general "get in touch with the project and provide > feedback about the product" approach. That should suit the need of the > majority of users ... it would also solve the "pre-selection" issue from > our last user survey Björn organized. > > Maybe we'll decide to provide two separate options (feedback, problems) > for that, but I hope one will be sufficient. Nevertheless, technically > it should be no problem at all. > I agree that we don't neccesary want everyone to report bugs, as them might "spam" the system with low quality reports, but maybe link this button to an FAQ / common problems page or even better - a forums or a mailing list. I think that separating the feedback from problem reporting will reduce the noise we'll get as feedback to something which is actually feedback and not bug/problem reports (on the technical level). Kaplan -- Unsubscribe instructions: E-mail to [email protected] Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/design/ All messages sent to this list will be publicly archived and cannot be deleted
