I'm surprised that a rather obvious example isn't mentioned: Facebook, which makes very frequent design changes. Some big and some small. Every time they do it, the users grumble in their status updates for a couple of days and then carry on. Probably the biggest design change came in 2011 with the "timeline" - a lot of people complained very loudly then for a bit more than a couple of days, but now it's taken for granted. Does anybody remember how did Facebook look before that time?
Googling for <facebook redesign timeline upset> shows a lot of relevant stories over the years. Of course, comparing ourselves to Facebook is not even apples and oranges :) -- Amir Elisha Aharoni · אָמִיר אֱלִישָׁע אַהֲרוֹנִי http://aharoni.wordpress.com “We're living in pieces, I want to live in peace.” – T. Moore 2014-08-26 4:54 GMT+03:00 Erik Moeller <[email protected]>: > Hi folks, > > As WMF looks to clarify its role for UX changes, I think it's important to > look at other examples, and initial reactions to major design changes. It's > also important to understand which efforts have succeeded and failed. > > Here are examples that I can think of: > > 1) NYT redesign > <http://publiceditor.blogs.nytimes.com/2014/01/08/times-designers-are-monitoring-reaction-to-the-redesign-with-adjustments-possible/?module=BlogPost-Title&version=Blog%20Main&contentCollection=Opinion&action=Click&pgtype=Blogs®ion=Body> > (1000+ > comments, mostly negative). > 2) Flickr redesign > <https://www.flickr.com/help/forum/en-us/72157633547442506/> (if you > think disputes in Wikimedia can be unpleasant ..). Even their recent > changes <https://www.flickr.com/help/forum/en-us/72157642911765443/> to > the photo view got similar reactions. > 3) Slashdot redesign > <http://meta.slashdot.org/story/13/10/01/1849218/come-try-out-slashdots-new-design-in-beta> > (which > led to - ongoing - protests and boycott suggestions) > 4) Gawker redesign > <https://en.wikipedia.org/wiki/Gawker_Media#2011_redesign_and_traffic_loss> > (which > by all accounts was a failure - PVs declined) - anyone got a comment thread > for this one? > 5) Wikia 2010 redesign, which led to many wikis forking (including the > World of Warcraft Wiki) and the formation of an Anti-Wikia Alliance > <http://awa.shoutwiki.com/wiki/Anti-Wikia_Alliance> > > Others you can think of? Other than Gawker, what's the evidence for > success/failure of the above changes? What are examples of really > successful major UX changes that were welcomed by communities, if any? > > Thanks, > Erik > > -- > Erik Möller > VP of Engineering and Product Development, Wikimedia Foundation > > _______________________________________________ > Design mailing list > [email protected] > https://lists.wikimedia.org/mailman/listinfo/design > >
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