The following are notes and highlights from a recent interview of a
Casual Collaborator user:
http://wiki.osafoundation.org/Journal/InterviewCosmoZeroDotSixUserS
Last week I was invited by 'User S' to participate in a meeting. The
meeting date/time was to be scheduled for the following week. I sent
an e-mail to User S with instructions to 'add a time on my calendar
and send me e-mail confirmation from the application.', and pasted my
read-write, bookmarkable URL to Cosmo. User S went ahead and added an
event on my calendar.
This describes a perfect example of the Casual Collaborator usage
scenario and the tenet we set out to do for the release of Cosmo 0.6.
(Cosmo 0.6 tenet: http://wiki.osafoundation.org/Projects/
CosmoZeroDotSix#Tenets).
*Highlights of the interview:*
+ When clicked on the URL provided in an e-mail, it crashed in
Firefox 1.5.
+ Clicked on the calendar and tried to enter event, but nothing
happened. The expectation was to see quick item entry as in GCal.
Never even thought of double clicking.
+ Regular user of GCal and uses 'http://rememberthemilk.com'
+ Had trouble resizing the event, didn't see the cursor mouseover
change- might have been broken the first time? Perhaps the cursor was
not a strong enough visual cue? (Resizing the event worked during our
interview.)
+ Entered in the event in the event details, manually. Didn't like to
do everything manually, expected some date pickers, auto complete (in
the 'go to date'), min-cal when entering the date, etc.
+ Expected an auto save, especially after having to enter everything
manually. 'It didn't auto save my entry and if I lost my connection
then That sucks.'
+ Found time zone to be confusing. User does not think in terms of
only cities, but also the time zone. It may not be so important in
San Francisco vs. Los Angles, but in Chicago it would be more
important if the person is not sure if the city is in Central vs.
Eastern. There's that extra step where the user needs to to translate
in their head the time zone into city location & the respected time
zones, ie. EST, PST, etc..
+ Selecting 'Status' was confusing because he didn't know if it was
the event status of the sharer or shar-ee? When adding the event, it
was defaulted to 'Tentative'. Also he didn't have to log in so it was
confusing.
+ 'e-mail this event' should ask me this regardless (when I save the
event). For example a reminder pop up dialog window.'It would be
annoying on my own calendar so I may not want to see it if it's my
own calendar'. In the end e-mail he forgot to e-mail Priss to confirm
the event or the updated event time change because there was no
reminder.
+ Additional visual comments on the calendar canvas, mini-cal.
A personal note: There is still a great deal of work ahead of us to
get this right, but I believe we did what we set out to do for the
0.6 release.
-Priscilla
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