My reply in line:
On Mar 14, 2007, at 8:19 PM, Mimi Yin wrote:
On Mar 14, 2007, at 10:53 AM, Priscilla Chung wrote:
The following are notes and highlights from a recent interview of
a Casual Collaborator user:
http://wiki.osafoundation.org/Journal/InterviewCosmoZeroDotSixUserS
Last week I was invited by 'User S' to participate in a meeting.
The meeting date/time was to be scheduled for the following week.
I sent an e-mail to User S with instructions to 'add a time on my
calendar and send me e-mail confirmation from the application.',
and pasted my read-write, bookmarkable URL to Cosmo. User S went
ahead and added an event on my calendar.
It would be helpful to fill out User S profile?
I'm not sure if you mean we need to create a full blown out target
user out of this, ie. Helen the Hub. I just took down some simple
generic statistical info. similar to previous interviews. Age range,
male/female, living in the SF/Bay Area.
Where do they fall in our pantheon of Target Users? What would User
S use this for?
Ivan the individual coordinator: http://wiki.osafoundation.org/
Journal/IvanTheIndividualContributor (except he doesn't drive a mini
as far as I know.) He would use Cosmo to coordinate w/ Helen the Hub
for a one shot meeting.
Maybe a name like Jehosephat?
I'm not sure if I understand this question. Why is there a need to
renaming the user to 'Jehosephat'? Are you trying to create another
target user ppl can be familiar with such as Ivan and Helen?
This describes a perfect example of the Casual Collaborator usage
scenario and the tenet we set out to do for the release of Cosmo
0.6. (Cosmo 0.6 tenet: http://wiki.osafoundation.org/Projects/
CosmoZeroDotSix#Tenets).
*Highlights of the interview:*
+ When clicked on the URL provided in an e-mail, it crashed in
Firefox 1.5.
+ Clicked on the calendar and tried to enter event, but nothing
happened. The expectation was to see quick item entry as in GCal.
Never even thought of double clicking.
What did they try to do after the quick item entry was no where to
be found?
He clicked over to the event details and stared to enter in a meeting
date. (I had asked him to duplicate what he did to create the meeting
event in front of me during the interview.
+ Regular user of GCal and uses 'http://rememberthemilk.com'
+ Had trouble resizing the event, didn't see the cursor mouseover
change- might have been broken the first time?
Perhaps the cursor was not a strong enough visual cue? (Resizing
the event worked during our interview.)
I think we should probably re-test this to see how serious a
problem it is.
The problem is that he is now aware of the mouse over change. We will
have test this again w/ another user–don't worry, I have plenty of CC
type of users to ask. And you can do the same–Just ask ppl to add an
event onto your calendar and then reschedule to another time. It's
that easy! ;)
+ Entered in the event in the event details, manually. Didn't like
to do everything manually, expected some date pickers, auto
complete (in the 'go to date'), min-cal when entering the date, etc.
This is after failing to resize in the calendar canvas?
The resizing happened when the event was already created and he went
back to modify the event time by trying to drag the event on the canvas.
Here are the abbreviated steps again:
1. click once on calendar canvas. Nothing happened.
2. clicked into event details and started to create an event.
3. tab though the event details and tab through to the date picker
and expected auto complete.
4. noticed there was no auto save. clicked the save button.
5. time passes, goes back to cosmo to modify the date time. Probably
tried to move the event lozenge, but did not see anything which made
think he could drag the event itself, *OR* there was something weird
going on w/ the UI technically at the time.
+ Expected an auto save, especially after having to enter
everything manually. 'It didn't auto save my entry and if I lost
my connection then That sucks.'
+ Found time zone to be confusing. User does not think in terms of
only cities, but also the time zone. It may not be so important in
San Francisco vs. Los Angles, but in Chicago it would be more
important if the person is not sure if the city is in Central vs.
Eastern. There's that extra step where the user needs to to
translate in their head the time zone into city location & the
respected time zones, ie. EST, PST, etc..
I can see that. What are the downsides of not using the 'standard'
time zone names?
Please remember the time zone feature in 0.6 is not fully completed.
When you say 'standard' do you meant out of the box–the ones supplied
by the libraries being used? The time zone out of the box may be
confusing for residence in US and Canada who accustomed to the notion
eastern, pacific, mountain and central. Either standard or daylight.
People will be confused.
+ Selecting 'Status' was confusing because he didn't know if it
was the event status of the sharer or shar-ee? When adding the
event, it was defaulted to 'Tentative'.
Defaulting to Tentative sounds like a bug? I can understand the
confusion over event status when sharing.
Yeah, I need to check if it's a bug.
Also he didn't have to log in so it was confusing.
What was confusing, having user event status without having to log in?
He wasn't sure if he had the right/permission to change the event
status since he didn't log in, it was not his calendar. That was the
confusion.
If the user didn't have to log in, then he did not want to change the
status because he's thinking it's my calendar. In some ways having
the event default to 'tentative' seemed like the correct behavior
because he felt I would make the change of the event status from
'tentative' to 'confirm' to inform him that I have agreed to attend
the suggested meeting time.
+ 'e-mail this event' should ask me this regardless (when I save
the event). For example a reminder pop up dialog window.'It would
be annoying on my own calendar so I may not want to see it if it's
my own calendar'. In the end e-mail he forgot to e-mail Priss to
confirm the event or the updated event time change because there
was no reminder.
+ Additional visual comments on the calendar canvas, mini-cal.
?
The additional visual comments can be found at the bottom of my notes
on the wiki: http://wiki.osafoundation.org/Journal/
InterviewCosmoZeroDotSixUserS#VisualComments
-Priscilla
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