If the mouse cursor still moves then that means Xorg is still running
and it was gnome-shell frozen. But we need to find out if it was just
frozen or the result of a crash. Please use this command:

  pidof gnome-shell

to check the process ID before and after the freeze and tell us if it
changes.

Also immediately after the next freeze please run:

  journalctl -b0 > post-freeze.txt

and attach the resulting text file here.

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Desktop Bugs, which is subscribed to gnome-shell in Ubuntu.
https://bugs.launchpad.net/bugs/1885330

Title:
  System unresponsive to keyboard and mouse clicks when changing screen
  background

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https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1885330/+subscriptions

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