Thank you for taking the time to report this bug and helping to make Ubuntu better. This bug did not have a package associated with it, which is important for ensuring that it gets looked at by the proper developers. You can learn more about finding the right package at https://wiki.ubuntu.com/Bugs/FindRightPackage . I have classified this bug as a bug in empathy.
When reporting bugs in the future please use apport by using 'ubuntu- bug' and the name of the package affected. You can learn more about this functionality at https://help.ubuntu.com/community/ReportingBugs. ** Package changed: ubuntu => empathy (Ubuntu) ** Tags added: precise -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to empathy in Ubuntu. https://bugs.launchpad.net/bugs/983416 Title: Online accounts and Contacts Manager should now integrate with Empathy but it is impossible to make it work Status in “empathy” package in Ubuntu: New Bug description: *Reporting this as a bug as per advice on Questions. This is all the info I have though. No idea which application or service is responsible, let alone what package or development team.* Problem: Online Accounts, the Contacts Manager, and Empathy are supposed to work together now. But adding a Google account is still confusing and messy. Reproduce: Figure out how to add online accounts (there is no visible item in system settings, a known bug). I came across it by trying to manage contacts via Empathy which led me to Contacts Manager. Issue: The Online Account won't connect. You still need to go to accounts settings in Empathy to add the password. What happens: Empathy keeps forgetting the password, even when that option is ticked -- you would in fact expect Online Accounts to remember and provide it, since you authorized it with Google. Final bug: In the end, connecting to Google from Empathy with an Online Account is all but impossible. What I expect: Some clarity at least, and information on how these three services tie in. Additionally, information on how these services account and contact information online, is a mystery. As a user I've no idea what is going on, and how changing groups, for instance, has an effect on my groups on Google proper. I also have no idea what the difference is between a regular Empathy account, or one added via Online Accounts (except that the latter doesn't work). The entire process is utterly confusing (and I've been using Ubuntu for a good five or six years now). Workaround: The best workaround for now still seems to be: forget about Contacts and Online Accounts and just add the account through Empathy. Solution? It ought to be fixed or ditched. If Precise is going to go to market in 15 days, as an LTS (!) how is this ever going to get addressed (problem predates Precise)? To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/983416/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
