Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: empathy (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/983416
Title:
Online accounts and Contacts Manager should now integrate with Empathy
but it is impossible to make it work
Status in “empathy” package in Ubuntu:
Confirmed
Bug description:
*Reporting this as a bug as per advice on Questions. This is all the
info I have though. No idea which application or service is
responsible, let alone what package or development team.*
Problem:
Online Accounts, the Contacts Manager, and Empathy are supposed to work
together now. But adding a Google account is still confusing and messy.
Reproduce:
Figure out how to add online accounts (there is no visible item in system
settings, a known bug). I came across it by trying to manage contacts via
Empathy which led me to Contacts Manager.
Issue:
The Online Account won't connect. You still need to go to accounts settings
in Empathy to add the password.
What happens:
Empathy keeps forgetting the password, even when that option is ticked --
you would in fact expect Online Accounts to remember and provide it, since you
authorized it with Google.
Final bug:
In the end, connecting to Google from Empathy with an Online Account is all
but impossible.
What I expect:
Some clarity at least, and information on how these three services tie in.
Additionally, information on how these services account and contact information
online, is a mystery.
As a user I've no idea what is going on, and how changing groups, for
instance, has an effect on my groups on Google proper. I also have no
idea what the difference is between a regular Empathy account, or one
added via Online Accounts (except that the latter doesn't work).
The entire process is utterly confusing (and I've been using Ubuntu
for a good five or six years now).
Workaround:
The best workaround for now still seems to be: forget about Contacts and
Online Accounts and just add the account through Empathy.
Solution? It ought to be fixed or ditched. If Precise is going to go
to market in 15 days, as an LTS (!) how is this ever going to get
addressed (problem predates Precise)?
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