I really wish I could give you the steps to reproduce it, but I never figured out a pattern. What I can tell you about the bug is this:
- it didn't appear until I installed "gnome-contacts" and "gnome-online-accounts" - normally empathy would work fine, but everyonce in a while when I opened the contact list, it would show my online contacts, but nothing would happen if I double clicked on them or right clicked and slected "Chat". - When the bug was occuring, I could still open "Previous Conversations" when right clicking on the contact. - When the bug was occuring, I could not open the "Accounts" dialog from the "Edit" menu. - If I quit Empathy while the bug was occurring, the right arrow in the "messaging" indicator was still on "Chat", showing that Empathy wasn't fully closed. Attempting to reopen Empathy after quitting would have it stall and tell me that it couldn't access any account information. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to empathy in Ubuntu. https://bugs.launchpad.net/bugs/958699 Title: Empathy doesn't open chat windows Status in “empathy” package in Ubuntu: Incomplete Bug description: Empathy does not open text chat windows when I double click on a contact's name, or when I right click on their name and select "Chat". This is a major bug that hinderences usage of the program, and I believe it should be a high priority. I've been experiencing this bug for the last 5 months. It makes using Empathy completely pointless. Empathy does not show any feedback in the form of opening a chat window when I've received a message either. I believe this bug is linked with other bug reports of not being able to open the chat window using the Gnome Shell, and only being able to use the message bubbles. As others have suggested, I've checked "Open new chats in separate windows" and unchecked "Display incoming events in the notification area" and "Enable bubble notifications" in Empathy's preferences. I'm running Empathy 3.2.0.1 on Oneiric, gnome fallback mode. ProblemType: Bug DistroRelease: Ubuntu 11.10 Package: empathy 3.2.0.1-0ubuntu1.1 ProcVersionSignature: Ubuntu 3.0.0-16.29-generic 3.0.20 Uname: Linux 3.0.0-16-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 1.23-0ubuntu4 Architecture: amd64 Date: Sun Mar 18 12:58:35 2012 InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012) ProcEnviron: LANGUAGE=en_US:en PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: empathy UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/958699/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
