============================================================== Hi there, thank you for filing this bug and showing your interest in Simple Scan!
This seems to be a Hardware Issue, i.e. Simple Scan does not support your scanner perfectly -- or possibly not at all. Unfortunately such problems happen more often then they should, and while it might indeed be a problem with Simple Scan, in our experience, most of the time it is not. This is why we prepared a check-list at [1] that will let you find out whether or not it really is a problem with Simple Scan and what your options are in either case. Please read that list and tell us how you decided to proceed. I will set this bug to "Incomplete", so a friendly robot will expire this bug in 60 days if you do not respond. However, we would really prefer to hear back from you! Best Regards Michael [1] https://help.ubuntu.com/community/SimpleScanHardwareIssues ============================================================== ** Changed in: simple-scan (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to simple-scan in Ubuntu. https://bugs.launchpad.net/bugs/1073796 Title: I've "upgraded" to 11.1. All of a sudden Simple Scan won't see that any scanner is attached. Status in “simple-scan” package in Ubuntu: Incomplete Bug description: I've tried rebooting and all the simple stuff. Scanner is USB and all other USB devices work fine. ProblemType: Bug DistroRelease: Ubuntu 11.10 Package: simple-scan 3.2.1-0ubuntu1~oneiric1 ProcVersionSignature: Ubuntu 3.0.0-26.43-generic-pae 3.0.43 Uname: Linux 3.0.0-26-generic-pae i686 ApportVersion: 1.23-0ubuntu4 Architecture: i386 Date: Wed Oct 31 20:20:51 2012 DriverPackageVersions: libsane 1.0.22-2ubuntu2 libsane-extras N/A hplip 3.11.7-1ubuntu3.1 hpoj N/A InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012) MachineType: TOSHIBA Satellite A665 ProcEnviron: PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-26-generic-pae root=UUID=82a5b25a-b719-49e7-866c-7ccfb00d294f ro quiet splash vt.handoff=7 SimpleScanLog: SourcePackage: simple-scan UdevDb: Error: [Errno 2] No such file or directory UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/13/2011 dmi.bios.vendor: TOSHIBA dmi.bios.version: 2.10 dmi.board.asset.tag: NULL dmi.board.name: PHQAA dmi.board.vendor: TOSHIBA dmi.board.version: 1.00 dmi.chassis.asset.tag: * dmi.chassis.type: 10 dmi.chassis.vendor: TOSHIBA dmi.chassis.version: N/A dmi.modalias: dmi:bvnTOSHIBA:bvr2.10:bd07/13/2011:svnTOSHIBA:pnSatelliteA665:pvrPSAW6U-002023:rvnTOSHIBA:rnPHQAA:rvr1.00:cvnTOSHIBA:ct10:cvrN/A: dmi.product.name: Satellite A665 dmi.product.version: PSAW6U-002023 dmi.sys.vendor: TOSHIBA To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/simple-scan/+bug/1073796/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
