Can you please follow the instructions of the sections "CUPS error_log",
"Capturing print job data", and "Getting the data which would go to the
printer" on https://wiki.ubuntu.com/DebuggingPrintingProblems.
Does the problem occur for all your three print queues (Samsung, HP,
cups-pdf)?
** Changed in: cups (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1066932
Title:
Documents Retrived as Tiff Images Print as Blank Pages
Status in “cups” package in Ubuntu:
Incomplete
Bug description:
I print deeds and other documents from court house records. They are
accessed by a browser through java. Both Firefox and Chrome work fine.
Java is used to retrieve these documents for viewing. For printing,
there is a special button to click for printing which allows page
selection, printer selection, etc. The pages are retrieved to the
printer as TIFF images. When printing them in 12.04 using cups
1.5.3-0ubuntu4 evertything is fine. When trying to print them in 12.10
with cups 1.6.1-0ubuntu10 the pages are blank. This happens whether or
not I'm printing to a printer or using cups-pdf. When I click the
print button in 12.04, the process says fetching page 1, printing page
1, fetching page 2, printing page 2, etc. In 12.10 the process shows
the same thing, but the time fetching is about 3 times longer than in
12.04. As I said, In 12.10 the images are blank. In 12.04 the document
prints perfectly.
In the lsb_release -rd in the terminal, the release just shows as
Ubuntu 12.10. Since both 12.04 and 12.10 both appear to be using the
same java release, and since I have the same browser versions and they
are current on both systems, the only thing different is the version
of cups between the two systems.
ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: cups 1.6.1-0ubuntu10
ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
Uname: Linux 3.5.0-17-generic x86_64
ApportVersion: 2.6.1-0ubuntu3
Architecture: amd64
Date: Mon Oct 15 10:55:06 2012
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Beta amd64 (20120926)
KernLog: Oct 15 10:33:01 don-NY553AAR-ABA-e9220y kernel: [ 2221.071917] SGI
XFS with ACLs, security attributes, realtime, large block/inode numbers, no
debug enabled
Lpstat:
device for HP-Officejet-Pro-8000-A809:
hp:/net/Officejet_Pro_8000_A809?ip=192.168.10.104
device for ML-1710: usb://Samsung/ML-1710?serial=6101-03042537580
device for PDF: cups-pdf:/
MachineType: HP-Pavilion NY553AAR-ABA e9220y
Papersize: letter
PpdFiles:
PDF: Generic CUPS-PDF Printer
HP-Officejet-Pro-8000-A809: HP Officejet Pro 8000 a809, hpcups 3.12.6
ML-1710: Samsung ML-1710, 2.0.0
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-17-generic
root=UUID=7376c9ea-59af-48b1-b54e-facecc160ff8 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/22/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 5.09
dmi.board.name: ALOE
dmi.board.vendor: FOXCONN
dmi.board.version: 1.01
dmi.chassis.type: 3
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr5.09:bd01/22/2010:svnHP-Pavilion:pnNY553AAR-ABAe9220y:pvr:rvnFOXCONN:rnALOE:rvr1.01:cvnHewlett-Packard:ct3:cvr:
dmi.product.name: NY553AAR-ABA e9220y
dmi.sys.vendor: HP-Pavilion
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