Thank you for your response! Attached are the output files for the Cups error log and the Capturing print job data. The only thing printed on the Capturing print job data is text at the bottom of the page. The entire tiff picture area is blank.
I worked for about 3 hours trying to make the Getting the data which would go to the printer to work. There was already a line for FieldDevice No, so I would change it as root in gedit to FieldDeviceYes and save it. Here is the terminal input and output: root@don-NY553AAR-ABA-e9220y:/home/don# lpadmin -p test -E -v file:/tmp/printout -P /etc/cups/ppd/Samsung-ML-2950.ppd lpadmin: File device URIs have been disabled. To enable, see the FileDevice in "/etc/cups/cups-files.conf". This is in Ubuntu 13.04 Beta 2. I would then verify that the file was saved with FieldDevice Yes, and would still keep getting the message the message above. The test printer would show up as a printer. But when trying to print the file, no print job icon would ever appear in the bar at the top, but it would for the other printers. And no file could be found in the tmp folder. I had three computers with 12.10 on whcih have now all been updated to 13.04 beta 2. It doesn't matter if I have 12.10 or 13.04, or if I'm printing to any of the attached porinters or to cups-pdf, or which computer I'm using. The results are the same - just blank pages with the text at the bottom. Above in one of my posts is the output from 12.04 using the cups printer. It worked perfectly in 10.04, 10.10, 11.04, 11.10, and 12.04. The issue happened in 12.10. I'm guessing it has to do with the updated cups version shipped with 12.10. I'm also guessing there is an issue with a filter telling the printer what to print. In 10.04 through 12.04, the printing was very fast. I'm guessing it sends each page as a print job. The cups error log attached should be showing multiple pages. What I see on the screen is Fetching Page 1, Printing Page 1, Fetching Page 2, Printing Page 2, etc. This process is 4 times slower in 12.10 and 13.04. Please give me some tips on being able to get the getting the "Getting the data which would go to the printer" file to work properly so I can send it to you. Thanks again for your help with this! Don ** Attachment added: "error_log from CUPS error_log" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1066932/+attachment/3642681/+files/error_log%20from%20CUPS%20error_log -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1066932 Title: Documents Retrived as Tiff Images Print as Blank Pages Status in “cups” package in Ubuntu: Incomplete Bug description: I print deeds and other documents from court house records. They are accessed by a browser through java. Both Firefox and Chrome work fine. Java is used to retrieve these documents for viewing. For printing, there is a special button to click for printing which allows page selection, printer selection, etc. The pages are retrieved to the printer as TIFF images. When printing them in 12.04 using cups 1.5.3-0ubuntu4 evertything is fine. When trying to print them in 12.10 with cups 1.6.1-0ubuntu10 the pages are blank. This happens whether or not I'm printing to a printer or using cups-pdf. When I click the print button in 12.04, the process says fetching page 1, printing page 1, fetching page 2, printing page 2, etc. In 12.10 the process shows the same thing, but the time fetching is about 3 times longer than in 12.04. As I said, In 12.10 the images are blank. In 12.04 the document prints perfectly. In the lsb_release -rd in the terminal, the release just shows as Ubuntu 12.10. Since both 12.04 and 12.10 both appear to be using the same java release, and since I have the same browser versions and they are current on both systems, the only thing different is the version of cups between the two systems. ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: cups 1.6.1-0ubuntu10 ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5 Uname: Linux 3.5.0-17-generic x86_64 ApportVersion: 2.6.1-0ubuntu3 Architecture: amd64 Date: Mon Oct 15 10:55:06 2012 InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Beta amd64 (20120926) KernLog: Oct 15 10:33:01 don-NY553AAR-ABA-e9220y kernel: [ 2221.071917] SGI XFS with ACLs, security attributes, realtime, large block/inode numbers, no debug enabled Lpstat: device for HP-Officejet-Pro-8000-A809: hp:/net/Officejet_Pro_8000_A809?ip=192.168.10.104 device for ML-1710: usb://Samsung/ML-1710?serial=6101-03042537580 device for PDF: cups-pdf:/ MachineType: HP-Pavilion NY553AAR-ABA e9220y Papersize: letter PpdFiles: PDF: Generic CUPS-PDF Printer HP-Officejet-Pro-8000-A809: HP Officejet Pro 8000 a809, hpcups 3.12.6 ML-1710: Samsung ML-1710, 2.0.0 ProcEnviron: TERM=xterm PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-17-generic root=UUID=7376c9ea-59af-48b1-b54e-facecc160ff8 ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 01/22/2010 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 5.09 dmi.board.name: ALOE dmi.board.vendor: FOXCONN dmi.board.version: 1.01 dmi.chassis.type: 3 dmi.chassis.vendor: Hewlett-Packard dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr5.09:bd01/22/2010:svnHP-Pavilion:pnNY553AAR-ABAe9220y:pvr:rvnFOXCONN:rnALOE:rvr1.01:cvnHewlett-Packard:ct3:cvr: dmi.product.name: NY553AAR-ABA e9220y dmi.sys.vendor: HP-Pavilion To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1066932/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
