It seems that your problem is caused by crashes of Gutenprint and/or
Ghostscript. So we need you to clean up everything by cancelling all
pending jobs and then print a file which did not print for you and for
this job and only this job follow the instructions of the sections "CUPS
error_log" and "Capturing print job data" on
https://wiki.ubuntu.com/DebuggingPrintingProblems. Please attach the
resulting files one by one and do not pack them together. Thanks.
If you have different file types which behave differently, like for
example some cause a crash report pop-up and others not, repeat this
procedure for the different file types.
** Changed in: cups (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1318244
Title:
cups hang whilst trying to print
Status in “cups” package in Ubuntu:
Incomplete
Bug description:
Printing to networked cups printer via smb is not working. Printer is
an Epson Stylus Color 660.
Printer was originally configured as ipp but that was not working due
to an older version of cups at the far end, so switched to smb as a
workaround.
Printing the openoffice document in normal quality worked ok.
Then tried printing with print quality set to best and have seen some
segvs in libgutenprint. Same problem occurs if print to PDF then
print from evince.
May 10 17:56:08 netbook kernel: [ 8215.038642] rastertogutenpr[3482]:
segfault at 4 ip b76715ca sp bf952d70 error 4 in
libgutenprint.so.2.3.0[b7667000+5b000]
May 10 17:58:29 netbook kernel: [ 8356.299635] rastertogutenpr[3515]:
segfault at 4 ip b767e5ca sp bfcd39e0 error 4 in
libgutenprint.so.2.3.0[b7674000+5b000]
Restarted cups with loglevel=debug and tried printing again, this time it all
hangs.
pstree shows this:
|-cupsd(4538)-+-dbus(4543)
| |-gstoraster(4567)---gs(4570)
| |-rastertogutenpr(4568)
| `-smb(4569)
It's been stuck like this for 45 minutes or so now. It has created a
0 bytes file in the smb spool area on the server and the local print
queue shows a size of 411k.
This printing setup has been working fine for several years; including
with 8.04 and 12.04 and Windows clients.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: cups 1.7.2-0ubuntu1
ProcVersionSignature: Ubuntu 3.13.0-24.47-generic 3.13.9
Uname: Linux 3.13.0-24-generic i686
NonfreeKernelModules: wl
ApportVersion: 2.14.1-0ubuntu3
Architecture: i386
Date: Sat May 10 20:49:56 2014
Lpstat: device for home: smb://AJ/ROOT/epson_raw
MachineType: Dell Inc. Inspiron 910
Papersize: a4
PpdFiles: home: Epson Stylus Color 660 - CUPS+Gutenprint v5.2.10-pre2
ProcEnviron:
LANGUAGE=en_GB:en
TERM=xterm
PATH=(custom, no user)
LANG=en_GB.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic
root=UUID=46a2656e-ba44-410c-ae8e-89865249301a ro splash quiet vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/05/2009
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.name: CN0J14
dmi.board.vendor: Dell Inc.
dmi.board.version: A05
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A05
dmi.modalias:
dmi:bvnDellInc.:bvrA05:bd03/05/2009:svnDellInc.:pnInspiron910:pvrA05:rvnDellInc.:rnCN0J14:rvrA05:cvnDellInc.:ct8:cvrA05:
dmi.product.name: Inspiron 910
dmi.product.version: A05
dmi.sys.vendor: Dell Inc.
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