Please follow the instructions of the sections "CUPS error_log" and
"Capturing print job data" on
https://wiki.ubuntu.com/DebuggingPrintingProblems for an affected (on
photo paper) job. Thanks.
** Changed in: hplip
Status: New => Incomplete
** Changed in: hplip (Ubuntu)
Status: New => Incomplete
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You received this bug notification because you are a member of Desktop
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https://bugs.launchpad.net/bugs/1333206
Title:
Unable to print in photo paper using HP Deskjet 916c
Status in HP Linux Imaging and Printing:
Incomplete
Status in “hplip” package in Ubuntu:
Incomplete
Bug description:
****************
HOW TO REPRODUCE
****************
- Using HP Deskjet 916c, try to print a document setting media type as
photo paper.
******************
EXPECTED BEHAVIOUR
******************
- The document to be printed.
**************
REAL BEHAVIOUR
**************
- A white page is printed.
**************
TECHNICAL INFO
**************
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: hplip 3.14.3-0ubuntu3
ProcVersionSignature: Ubuntu 3.13.0-29.53-generic 3.13.11.2
Uname: Linux 3.13.0-29-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
CupsErrorLog:
W [23/Jun/2014:12:59:16 +0200] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id 'DESKJET-916C-Gray..'
already exists
W [23/Jun/2014:12:59:16 +0200] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id 'DESKJET-916C-RGB..'
already exists
CurrentDesktop: Unity
Date: Mon Jun 23 13:15:56 2014
InstallationDate: Installed on 2013-05-21 (397 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
Lpstat: device for Deskjet-916c: hp:/usb/DeskJet_916C?serial=HU22N1N0K13U
MachineType: MEDIONPC MS-7358
Papersize: a4
PpdFiles: Deskjet-916c: HP Deskjet 916c, hpcups 3.14.3
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-29-generic
root=UUID=7c16b6a8-52d3-4e20-94c4-933af64fd891 ro quiet splash vt.handoff=7
SourcePackage: hplip
UpgradeStatus: Upgraded to trusty on 2014-04-14 (69 days ago)
dmi.bios.date: 02/18/2008
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: 6.00 PG
dmi.board.name: MS-7358
dmi.board.vendor: MICRO-STAR INTERNATIONAL CO., LTD
dmi.board.version: Fab D
dmi.chassis.type: 3
dmi.chassis.vendor: OEM
dmi.chassis.version: OEM
dmi.modalias:
dmi:bvnPhoenixTechnologies,LTD:bvr6.00PG:bd02/18/2008:svnMEDIONPC:pnMS-7358:pvrOEM:rvnMICRO-STARINTERNATIONALCO.,LTD:rnMS-7358:rvrFabD:cvnOEM:ct3:cvrOEM:
dmi.product.name: MS-7358
dmi.product.version: OEM
dmi.sys.vendor: MEDIONPC
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