Public bug reported:
To reproduce:
1. Open Totem
2. Go to Channels and select The Guardian Videos
3. Select any video
4. Totem complains about missing codecs
5. GNOME Software then complains that app-install-data is missing
See screenshots.
ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: ubuntu-software 3.26.0-0ubuntu2
ProcVersionSignature: Ubuntu 4.13.0-11.12-generic 4.13.1
Uname: Linux 4.13.0-11-generic x86_64
ApportVersion: 2.20.7-0ubuntu1
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Sat Sep 23 11:54:53 2017
InstallationDate: Installed on 2017-09-21 (2 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170919)
InstalledPlugins:
gnome-software-plugin-flatpak N/A
gnome-software-plugin-limba N/A
gnome-software-plugin-snap 3.26.0-0ubuntu2
PackageArchitecture: all
SourcePackage: gnome-software
UpgradeStatus: No upgrade log present (probably fresh install)
** Affects: gnome-software (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug artful
** Attachment added: "Unable-find-software.png"
https://bugs.launchpad.net/bugs/1719077/+attachment/4955561/+files/Unable-find-software.png
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https://bugs.launchpad.net/bugs/1719077
Title:
Unable to find codecs to play videos
Status in gnome-software package in Ubuntu:
New
Bug description:
To reproduce:
1. Open Totem
2. Go to Channels and select The Guardian Videos
3. Select any video
4. Totem complains about missing codecs
5. GNOME Software then complains that app-install-data is missing
See screenshots.
ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: ubuntu-software 3.26.0-0ubuntu2
ProcVersionSignature: Ubuntu 4.13.0-11.12-generic 4.13.1
Uname: Linux 4.13.0-11-generic x86_64
ApportVersion: 2.20.7-0ubuntu1
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Sat Sep 23 11:54:53 2017
InstallationDate: Installed on 2017-09-21 (2 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170919)
InstalledPlugins:
gnome-software-plugin-flatpak N/A
gnome-software-plugin-limba N/A
gnome-software-plugin-snap 3.26.0-0ubuntu2
PackageArchitecture: all
SourcePackage: gnome-software
UpgradeStatus: No upgrade log present (probably fresh install)
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1719077/+subscriptions
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