The "Provided email/password is not correct." part of the error message appears to be coming through straight from the store. This most likely means you logged in to gnome-software using Ubuntu One credentials at some point in the past, and the credentials snapd has stored are no longer valid.
It might be possible to reproduce this by logging in in gnome-software (currently possible by cancelling the polkit dialog), stopping snapd, editing /var/lib/snapd/state.json to tamper with the store-macaroon value and starting snapd again. I'll need to verify if this happens. The "Sorry, something went wrong" comes from gnome-software itself, and indicates that the error could not be classified as one of the GS_PLUGIN_ERROR_* error codes. The code in gnome-software's snap plugin specifically checks for various authentication related error conditions (SNAPD_ERROR_AUTH_DATA_REQUIRED and SNAPD_ERROR_AUTH_DATA_REQUIRED in particular), but that clearly isn't being hit. So I think there are two possibilities here: 1. libsnapd-glib isn't returning the correct error type for this case 2. snapd isn't providing enough info to libsnapd-glib to decode the error -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1724316 Title: "Sorry, something went wrong cannot authenticate to snap store ..." without any way to fix Status in gnome-software package in Ubuntu: Confirmed Bug description: When I open this application, I see a message near the top that says "Sorry, something went wrong cannot authenticate to snap store: Provided email/password is not correct." I can close this message dialog, but there appears to be no way to remedy the problem. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: ubuntu-software 3.26.1-0ubuntu2 ProcVersionSignature: Ubuntu 4.13.0-16.19-generic 4.13.4 Uname: Linux 4.13.0-16-generic x86_64 NonfreeKernelModules: zfs zunicode zavl zcommon znvpair ApportVersion: 2.20.7-0ubuntu3 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Tue Oct 17 13:08:16 2017 EcryptfsInUse: Yes InstalledPlugins: gnome-software-plugin-flatpak N/A gnome-software-plugin-limba N/A gnome-software-plugin-snap 3.26.1-0ubuntu2 PackageArchitecture: all SourcePackage: gnome-software UpgradeStatus: Upgraded to artful on 2017-10-16 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1724316/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
