The error message is : Error BrokenCount>0 & tells me that this usually means that my "installed packages have unmet dependencies". ********************************************
Pirated ? Unmet dependencies ? what's the relationship ? But you really should not have that version installed; the valid ones are 45 (main) or 59 (security) https://launchpad.net/ubuntu/+source/firefox So open a terminal, and run: - sudo apt-get clean - sudo apt-get autoclean - sudo apt-get autoremove If you have installed some ppa's packages, then use ppa-purge to set back the genuine version. - sudo apt-get update - sudo apt-get upgrade - sudo apt-get install --reinstall ubuntu-desktop - sudo apt-get install -f - sudo dpkg --configure -a If firefox 59 has not been proposed for upgrade, then your system needs more serious tech support. You should glance at dsmeg log errors to get an idea of the problems. Note that xenial (LTS) can be upgraded to the next LTS (bionic) too. Simply read & follow the steps : https://linuxconfig.org/how-to-upgrade- to-ubuntu-18-04-lts-bionic-beaver ** Changed in: firefox (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to firefox in Ubuntu. https://bugs.launchpad.net/bugs/1769357 Title: I've been pirated - so am trying to change passwords - & apparently this doesn't work Status in firefox package in Ubuntu: Incomplete Bug description: I'm sorry but I'm not an expert. Its the red "no entry" disk that tells me to run Package Manager - just I can't find where to right click it ... The error message is : Error BrokenCount>0 & tells me that this usually means that my "installed packages have unmet dependencies". Since I have Ubuntu I've never managed to update anything because of authentication problems. I'm the only user & since I've changed my password it doesn't work - but the one before didn't either. To get in here I had to use the 1st one. I'm really lost with all this. For info - I have half the computer still on Windows 7 - till I get used to Firefox - where I've also downloaded it. I hope you can get me out of this. I regularly get a warning that my Firefox is critically out of date - but the update just aborts ... But it's version 59.0.3 (64 bits) in W7. Thank you for you help ... ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: firefox 54.0+build3-0ubuntu0.16.04.1 ProcVersionSignature: Ubuntu 4.8.0-58.63~16.04.1-generic 4.8.17 Uname: Linux 4.8.0-58-generic x86_64 AddonCompatCheckDisabled: False ApportVersion: 2.20.1-0ubuntu2.6 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: utilisateur 1527 F.... pulseaudio /dev/snd/controlC1: utilisateur 1527 F.... pulseaudio BuildID: 20170612122310 Channel: Unavailable CurrentDesktop: Unity Date: Sat May 5 15:56:18 2018 Extensions: extensions.sqlite corrupt or missing ForcedLayersAccel: False IfupdownConfig: # interfaces(5) file used by ifup(8) and ifdown(8) auto lo iface lo inet loopback IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) IpRoute: default via 192.168.1.1 dev enp2s0 proto static metric 100 169.254.0.0/16 dev enp2s0 scope link metric 1000 192.168.1.0/24 dev enp2s0 proto kernel scope link src 192.168.1.10 metric 100 Locales: extensions.sqlite corrupt or missing Plugins: Shockwave Flash - /usr/lib/flashplugin-installer/libflashplayer.so PrefSources: prefs.js Profiles: Profile0 (Default) - LastVersion=54.0/20170612122310 (In use) RfKill: 0: phy0: Wireless LAN Soft blocked: yes Hard blocked: no RunningIncompatibleAddons: False SourcePackage: firefox Themes: extensions.sqlite corrupt or missing UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 02/02/2010 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 202 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: K70AF dmi.board.vendor: ASUSTeK Computer Inc. dmi.board.version: 1.0 dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK Computer Inc. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr202:bd02/02/2010:svnASUSTeKComputerInc.:pnK70AF:pvr1.0:rvnASUSTeKComputerInc.:rnK70AF:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr: dmi.product.name: K70AF dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK Computer Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1769357/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
