Hello Eivind,
Thank you for submitting this bug and reporting a problem with hplip. You made
this bug report some time ago and Ubuntu and hplip have been updated since
then.
Could you confirm that this is no longer a problem and that we can close the
ticket?
If it is still a problem, are you still interested in finding a solution to
this bug?
If you are, could you let us know and, in the current version, could you run
the following (only once):
apport-collect 308257
and upload the updated logs and and any other logs that are relevant for this
particular issue.
Thank you again for helping make Ubuntu and hplip better.
G
** Changed in: hplip (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/308257
Title:
hp-toolbox and others fail to find cups printers due to charset issues
Status in HPLIP:
Triaged
Status in hplip package in Ubuntu:
Incomplete
Bug description:
Distro: Gentoo
Printer: HP Photosmart D7160
My problem is that none of the hplip tools are able to detect my cups
printers. I've traced to issue down to the cupsext module.
The call to cupsext.getPrinters() returns an empty list when run by
e.g. hp-toolbox. If I run this function in a python shell manually,
the call works as expected (~6 printers are returned).
I used strace for extra information, and noticed error messages in the
cups http response about an unsupported character set (iso-8859-1).
Running e.g. hp-toolbox as
$ LANG=C hp-toolbox
works.
My normal locale is no_NO.
Trying to provoke this error by calling cupsext.getPrinters() manually
in a python shell has so far failed, no LANG settings have been able
to provoke the error, it only happens when called by hplip tools like
hp-toolbox and hp-check.
The attached hp-check.log is run using my normal locale (no_NO), when
run with LANG=C, it is able to find printers. For some reason,
running hp-check as root allways fails to find the printers, no matter
how I set the LANG variable, while as a normal user, setting LANG=C
works.
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