Hello Jan,
Thank you for submitting this bug and reporting a problem with hplip. You made
this bug report some time ago and Ubuntu and hplip have been updated since
then.
Could you confirm that this is no longer a problem and that we can close the
ticket?
If it is still a problem, are you still interested in finding a solution to
this bug?
If you are, could you let us know and, in the current version, could you run
the following (only once):
apport-collect 1499389
and upload the updated logs and and any other logs that are relevant for this
particular issue.
Thank you again for helping make Ubuntu and hplip better.
G
[Ubuntu Bug Squad volunteer triager]
** Changed in: hplip
Status: New => Incomplete
** Changed in: hplip (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1499389
Title:
HP Photosmart D5460 prints text in gray instead of black when A4
borderless is chosen
Status in HPLIP:
Incomplete
Status in hplip package in Ubuntu:
Incomplete
Bug description:
Hello,
if I print black text on my HP Photosmart D5460, the output is grey
instead of black when choose "A4 borderless" as media size.
Steps to reproduce:
1. Start LibreOffice Writer, write some text
2. Click "File -> Print"
3. In the print dialogue, check "Use only paper size from printer settings"
(under the "Options"-tab)
4. On the "General"-tab, select the printer and click on properties
5. In the properties dialogue, select "A4 borderless" as paper size
(optionally set print quality to "draft" and output mode to "black only
grayscale", my preferred settings)
6. Start the print.
Now the printed text is grey instead of black, I have attached a photo
of how the output looks compared to normal output (when media size is
set to "A4" non-borderless).
I have also attached the file (printout) with the data that would go
to the printer when printing on "A4 borderless" according to the guide
on
https://wiki.ubuntu.com/DebuggingPrintingProblems#Getting_the_data_which_would_go_to_the_printer
Kind regards;
Jan
ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: cups 2.1.0-4
ProcVersionSignature: Ubuntu 4.2.0-10.12-generic 4.2.0
Uname: Linux 4.2.0-10-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.18.1-0ubuntu1
Architecture: amd64
CupsErrorLog:
CurrentDesktop: Unity
Date: Thu Sep 24 15:57:48 2015
InstallationDate: Installed on 2015-09-17 (6 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Alpha amd64 (20150916)
Lpstat:
device for Photosmart-D5400-series:
hp:/usb/Photosmart_D5400_series?serial=MY95A990G204V3
device for test: /tmp/printout
MachineType: Gigabyte Technology Co., Ltd. P35-DS3
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/Photosmart-D5400-series.ppd', '/etc/cups/ppd/test.ppd'] failed
with exit code 2: grep: /etc/cups/ppd/Photosmart-D5400-series.ppd: Permission
denied
grep: /etc/cups/ppd/test.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/@/vmlinuz root=/dev/mapper/internal--hdd-test1
ro rootflags=subvol=@ quiet splash vt.handoff=7
SourcePackage: cups
UdevLog: Error: [Errno 2] Datei oder Verzeichnis nicht gefunden:
'/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/18/2009
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F14
dmi.board.name: P35-DS3
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias:
dmi:bvnAwardSoftwareInternational,Inc.:bvrF14:bd06/18/2009:svnGigabyteTechnologyCo.,Ltd.:pnP35-DS3:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnP35-DS3:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: P35-DS3
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
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