Hello again Karl-Philipp,
Thank you for submitting this bug and reporting this other problem with hplip.
You made this bug report some time ago and Ubuntu and hplip have been updated
since then.
Could you confirm that this is no longer a problem and that we can close the
ticket?
If it is still a problem, are you still interested in finding a solution to
this bug?
If you are, could you let us know and, in the current version, could you run
the following (only once):
apport-collect 1496994
and upload the updated logs and and any other logs that are relevant for this
particular issue.
Thank you again for helping make Ubuntu and hplip better.
G
[Ubuntu Bug Squad volunteer triager]
** Changed in: hplip
Status: New => Incomplete
** Changed in: hplip (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1496994
Title:
failure of proprietary plugin installation doesn't provide any reasons
Status in HPLIP:
Incomplete
Status in hplip package in Ubuntu:
Incomplete
Bug description:
After the installation displays a dialog `Plug-in installation
successful` it display another dialog
Failed to install Plug-in.
Either you have chosen to skip the Plug-in installation or entered
incorrect Password.
which doesn't make any sense (both the sequence of dialogs and the
possibility of an incorrect password (the installation dialog doesn't
allow those)). The user is left without any ideas what went wrong. The
precise reason and instructions or tips how to fix them should be
provided.
ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: hplip 3.15.2-0ubuntu4.2
ProcVersionSignature: Ubuntu 3.19.0-29.31-generic 3.19.8-ckt6
Uname: Linux 3.19.0-29-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.17.2-0ubuntu1.4
Architecture: amd64
CupsErrorLog:
CurrentDesktop: Unity
Date: Thu Sep 17 22:04:43 2015
InstallationDate: Installed on 2015-09-14 (2 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
Lpstat:
device for Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn:
hp:/net/HP_Color_LaserJet_MFP_M476dn?ip=192.168.178.41
device for Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn(USB):
hp:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5
device for Hewlett-Packard-hp-LaserJet-4200:
hp:/net/hp_LaserJet_4200?ip=141.20.27.45
device for HP-Color-LaserJet-MFP-M476dn:
hp:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5
MachineType: LENOVO 20221
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName',
'Hewlett-Packard-hp-LaserJet-4200.ppd',
'/etc/cups/ppd/Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn.ppd',
'/etc/cups/ppd/HP-Color-LaserJet-MFP-M476dn.ppd',
'/etc/cups/ppd/Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn(USB).ppd'] failed
with exit code 2: /etc/cups/ppd/Hewlett-Packard-hp-LaserJet-4200: HP LaserJet
4200 Series Postscript (recommended)
Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn: HP Color LaserJet Pro MFP M476
Postscript (recommended)
grep: /etc/cups/ppd/HP-Color-LaserJet-MFP-M476dn.ppd: Keine Berechtigung
Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn(USB): HP Color LaserJet Pro MFP
M476 Postscript (recommended)
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.19.0-29-generic
root=UUID=ca5b3a35-462e-4adb-90e2-d00e286062ae ro rootflags=subvol=@
SourcePackage: hplip
UdevLog: Error: [Errno 2] Datei oder Verzeichnis nicht gefunden:
'/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/12/2013
dmi.bios.vendor: LENOVO
dmi.bios.version: 71CN51WW(V1.21)
dmi.board.asset.tag: No Asset Tag
dmi.board.name: INVALID
dmi.board.vendor: LENOVO
dmi.board.version: 31900003WIN8 STD MLT
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo IdeaPad Z500 Touch
dmi.modalias:
dmi:bvnLENOVO:bvr71CN51WW(V1.21):bd07/12/2013:svnLENOVO:pn20221:pvrLenovoIdeaPadZ500Touch:rvnLENOVO:rnINVALID:rvr31900003WIN8STDMLT:cvnLENOVO:ct10:cvrLenovoIdeaPadZ500Touch:
dmi.product.name: 20221
dmi.product.version: Lenovo IdeaPad Z500 Touch
dmi.sys.vendor: LENOVO
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