Hi Sergio, Thank you for taking the time to attach the updated apport information to the bug report.
In order to prepare the bug report for the programmers I need some additional information. Can you give the exact steps to get the results you describe? For example, 1. open terminal 2. ran ... command etc. Also, is the printer attached to your computer directly? (for example, by USB?) Or, is it through a network? Thanks G -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1581597 Title: hplip causes scanimage -L to return the same hp scanner as two devices Status in HPLIP: New Status in hplip package in Ubuntu: New Bug description: I have a wifi connected HP multifunction printer that includes a scanner Officejet 4500. cups is configured to recognize this printer "by name" as in hp:/net/Officejet_4500_G510n-z?zc=HPxxxxxx calling scanimage -L causes the scanner associated to the printer to be returned twice, once with a by-name url and once with a by-address url, namely as device 'hpaio:/net/Officejet_4500_G510n-z?zc=HPxxxxxx' is a Hewlett- Packard Officejet_4500_G510n-z all-in-one device `hpaio:/net/officejet_4500_g510n-z?ip=nnn.nnn.nnn.nnn&queue=false' is a Hewlett-Packard Officejet_4500_G510n-z all-in-one This is somehow confusing. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: hplip 3.16.3+repack0-1 ProcVersionSignature: Ubuntu 4.4.0-22.39-generic 4.4.8 Uname: Linux 4.4.0-22-generic x86_64 ApportVersion: 2.20.1-0ubuntu2 Architecture: amd64 CurrentDesktop: KDE Date: Fri May 13 18:20:49 2016 EcryptfsInUse: Yes InstallationDate: Installed on 2013-12-12 (882 days ago) InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1) MachineType: Notebook W740SU Papersize: a4 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-22-generic root=/dev/mapper/zagar_ssd--vg-root ro quiet splash resume=/dev/zagar_hd-vg/swap_1 acpi_backlight=vendor vt.handoff=7 SourcePackage: hplip UpgradeStatus: Upgraded to xenial on 2016-04-21 (21 days ago) dmi.bios.date: 10/02/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 4.6.5 dmi.board.asset.tag: Tag 12345 dmi.board.name: W740SU dmi.board.vendor: Notebook dmi.board.version: Not Applicable dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: Notebook dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd10/02/2013:svnNotebook:pnW740SU:pvrNotApplicable:rvnNotebook:rnW740SU:rvrNotApplicable:cvnNotebook:ct9:cvrN/A: dmi.product.name: W740SU dmi.product.version: Not Applicable dmi.sys.vendor: Notebook --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.3 Architecture: amd64 CupsErrorLog: E [08/Sep/2018:00:09:57 +0200] Missing value on line 2050 of /var/cache/cups/job.cache. E [08/Sep/2018:00:09:57 +0200] Missing value on line 3400 of /var/cache/cups/job.cache. E [08/Sep/2018:09:09:37 +0200] [Client 78] Returning IPP client-error-not-possible for CUPS-Add-Modify-Printer (ipp://callegar@localhost:631/printers/OfficeJet_6950) from localhost CurrentDesktop: KDE DistroRelease: Ubuntu 18.04 EcryptfsInUse: Yes InstallationDate: Installed on 2013-12-12 (1730 days ago) InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1) MachineType: Notebook W740SU Package: hplip 3.17.10+repack0-5 PackageArchitecture: amd64 Papersize: a4 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-33-generic root=/dev/mapper/zagar_ssd--vg-root ro quiet splash resume=/dev/zagar_ssd-vg/swap_1 acpi_backlight=vendor vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-33.36-generic 4.15.18 Tags: bionic Uname: Linux 4.15.0-33-generic x86_64 UpgradeStatus: Upgraded to bionic on 2018-06-08 (91 days ago) UserGroups: adm cdrom davfs2 dialout dip fuse lpadmin pico plugdev sambashare sudo vboxusers video xpra _MarkForUpload: True dmi.bios.date: 10/02/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 4.6.5 dmi.board.asset.tag: Tag 12345 dmi.board.name: W740SU dmi.board.vendor: Notebook dmi.board.version: Not Applicable dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: Notebook dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd10/02/2013:svnNotebook:pnW740SU:pvrNotApplicable:rvnNotebook:rnW740SU:rvrNotApplicable:cvnNotebook:ct9:cvrN/A: dmi.product.family: Not Applicable dmi.product.name: W740SU dmi.product.version: Not Applicable dmi.sys.vendor: Notebook --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.3 Architecture: amd64 CupsErrorLog: E [08/Sep/2018:00:09:57 +0200] Missing value on line 2050 of /var/cache/cups/job.cache. E [08/Sep/2018:00:09:57 +0200] Missing value on line 3400 of /var/cache/cups/job.cache. E [08/Sep/2018:09:09:37 +0200] [Client 78] Returning IPP client-error-not-possible for CUPS-Add-Modify-Printer (ipp://callegar@localhost:631/printers/OfficeJet_6950) from localhost CurrentDesktop: KDE DistroRelease: Ubuntu 18.04 EcryptfsInUse: Yes InstallationDate: Installed on 2013-12-12 (1730 days ago) InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1) MachineType: Notebook W740SU Package: hplip 3.17.10+repack0-5 PackageArchitecture: amd64 Papersize: a4 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-33-generic root=/dev/mapper/zagar_ssd--vg-root ro quiet splash resume=/dev/zagar_ssd-vg/swap_1 acpi_backlight=vendor vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-33.36-generic 4.15.18 Tags: bionic Uname: Linux 4.15.0-33-generic x86_64 UpgradeStatus: Upgraded to bionic on 2018-06-08 (91 days ago) UserGroups: adm cdrom davfs2 dialout dip fuse lpadmin pico plugdev sambashare sudo vboxusers video xpra _MarkForUpload: True dmi.bios.date: 10/02/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 4.6.5 dmi.board.asset.tag: Tag 12345 dmi.board.name: W740SU dmi.board.vendor: Notebook dmi.board.version: Not Applicable dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: Notebook dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd10/02/2013:svnNotebook:pnW740SU:pvrNotApplicable:rvnNotebook:rnW740SU:rvrNotApplicable:cvnNotebook:ct9:cvrN/A: dmi.product.family: Not Applicable dmi.product.name: W740SU dmi.product.version: Not Applicable dmi.sys.vendor: Notebook To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1581597/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
