Hi,
Can you confirm on the distro version? We are yet to support the Ubuntu 18.10
in hplip driver. The latest Ubuntu version been supported in hplip is 18.04. Do
you see any issues in Ubuntu 18.04?
Thanks,
Srinivas Teja
** Changed in: hplip
Status: New => In Progress
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https://bugs.launchpad.net/bugs/1789184
Title:
toolbox.py crashed with AttributeError in initUI(): 'DevMgr5' object
has no attribute 'DiagnoseQueueAction'
Status in HPLIP:
In Progress
Status in hplip package in Ubuntu:
Confirmed
Bug description:
This crash happened when I chose "Device Manager" from the HP icon in
the taskbar.
ProblemType: Crash
DistroRelease: Ubuntu 18.10
Package: hplip-data 3.18.7+dfsg1-1
ProcVersionSignature: Ubuntu 4.17.0-6.7-generic 4.17.9
Uname: Linux 4.17.0-6-generic x86_64
ApportVersion: 2.20.10-0ubuntu9
Architecture: amd64
CupsErrorLog:
CurrentDesktop: ubuntu:GNOME
Date: Mon Aug 27 11:06:37 2018
Dependencies:
gcc-8-base 8.2.0-4ubuntu1
libc6 2.27-3ubuntu1
libgcc1 1:8.2.0-4ubuntu1
liblzma5 5.2.2-1.3
xz-utils 5.2.2-1.3
ExecutablePath: /usr/share/hplip/toolbox.py
InstallationDate: Installed on 2014-07-15 (1504 days ago)
InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20140520)
InterpreterPath: /usr/bin/python3.6
Lpstat:
device for HP-Deskjet-D5500-series-2:
dnssd://Deskjet%20D5500%20series%20%5BF53AD4%5D._pdl-datastream._tcp.local/
device for MP210-series: usb://Canon/MP210%20series?serial=638BE0&interface=1
device for PDF: cups-pdf:/
MachineType: Gigabyte Technology Co., Ltd. GA-890GPA-UD3H
PackageArchitecture: all
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/MP210-series.ppd', '/etc/cups/ppd/PDF.ppd',
'/etc/cups/ppd/HP-Deskjet-D5500-series-2.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/MP210-series.ppd: Permission denied
grep: /etc/cups/ppd/PDF.ppd: Permission denied
grep: /etc/cups/ppd/HP-Deskjet-D5500-series-2.ppd: Permission denied
ProcCmdline: /usr/bin/python3 /usr/bin/hp-toolbox
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.17.0-6-generic
root=UUID=0889d734-ea91-4bdb-9d16-2a0a923ad3d1 ro quiet splash vt.handoff=1
Python3Details: /usr/bin/python3.6, Python 3.6.6+, python3-minimal, 3.6.6-1
PythonArgs: ['/usr/bin/hp-toolbox']
PythonDetails: /usr/bin/python2.7, Python 2.7.15, python-minimal, 2.7.15-3
SourcePackage: hplip
Title: toolbox.py crashed with AttributeError in initUI(): 'DevMgr5' object
has no attribute 'DiagnoseQueueAction'
UpgradeStatus: Upgraded to cosmic on 2018-03-24 (155 days ago)
UserGroups: adm cdrom dip docker kvm libvirt libvirtd lpadmin lxd plugdev
sambashare sudo
dmi.bios.date: 07/23/2010
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: FD
dmi.board.name: GA-890GPA-UD3H
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias:
dmi:bvnAwardSoftwareInternational,Inc.:bvrFD:bd07/23/2010:svnGigabyteTechnologyCo.,Ltd.:pnGA-890GPA-UD3H:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnGA-890GPA-UD3H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: GA-890GPA-UD3H
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
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