Hello Harrison, Thank you for submitting this bug and reporting a problem with the system-config-printer package. You made this bug report in 2015 and Ubuntu and the system-config-printer package have been updated since then.
Could you confirm that this is no longer a problem and that we can close the ticket? If it is still a problem, are you still interested in finding a solution to this bug? If you are, could you let us know and, in the current version, could you run the following (only once): apport-collect 1420990 and upload the updated logs and and any other logs that are relevant for this particular issue. Thank you again for helping make Ubuntu better. G [Ubuntu Bug Squad volunteer triager] ** Changed in: system-config-printer (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to system-config-printer in Ubuntu. https://bugs.launchpad.net/bugs/1420990 Title: package python-cupshelpers 1.4.3+20140219-0ubuntu2.5 failed to install/upgrade: subprocess new pre-removal script returned error exit status 1 Status in system-config-printer package in Ubuntu: Incomplete Bug description: I ran the Lubuntu auto updater and it was unable to install this python library. ProblemType: Package DistroRelease: Ubuntu 14.04 Package: python-cupshelpers 1.4.3+20140219-0ubuntu2.5 ProcVersionSignature: Ubuntu 3.13.0-45.74-generic 3.13.11-ckt13 Uname: Linux 3.13.0-45-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.6 Architecture: amd64 CupsErrorLog: Date: Wed Feb 11 13:58:04 2015 DuplicateSignature: package:python-cupshelpers:1.4.3+20140219-0ubuntu2.5:subprocess new pre-removal script returned error exit status 1 ErrorMessage: subprocess new pre-removal script returned error exit status 1 InstallationDate: Installed on 2015-01-15 (27 days ago) InstallationMedia: Lubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2) Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No destinations added. MachineType: TOSHIBA Satellite L875 PackageArchitecture: all Papersize: a4 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-45-generic root=UUID=4680157e-e859-4620-8d8f-30c95191e37e ro quiet splash vt.handoff=7 SourcePackage: system-config-printer Title: package python-cupshelpers 1.4.3+20140219-0ubuntu2.5 failed to install/upgrade: subprocess new pre-removal script returned error exit status 1 UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 10/01/2013 dmi.bios.vendor: Insyde Corp. dmi.bios.version: 6.80 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Type2 - Board Product Name1 dmi.board.vendor: Type2 - Board Vendor Name1 dmi.board.version: Type2 - Board Version dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: OEM Chassis Manufacturer dmi.chassis.version: OEM Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvr6.80:bd10/01/2013:svnTOSHIBA:pnSatelliteL875:pvrPSKBGU-01602R:rvnType2-BoardVendorName1:rnType2-BoardProductName1:rvrType2-BoardVersion:cvnOEMChassisManufacturer:ct10:cvrOEMChassisVersion: dmi.product.name: Satellite L875 dmi.product.version: PSKBGU-01602R dmi.sys.vendor: TOSHIBA To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/system-config-printer/+bug/1420990/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp