For cups-pk-helper problems we need appropriate log files, as Sebastien already asked for.
For the buttons, the "Additional printer settings" is not for adding printers but for getting into an advanced interface (system-config- printer). Perhaps one could rename it into "Advanced printer settings"? The "Add a printer..." in the center of the screen only appears if there is no printer set up at all. The "Add" button at the top is always there, to be able to add more printers when there is already at least one set up. I do not know whether one could improve the design here. I would leave this to the GUI experts. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-control-center in Ubuntu. https://bugs.launchpad.net/bugs/1805438 Title: Print settings present two distinct interfaces for adding printers Status in gnome-control-center package in Ubuntu: New Bug description: 1. Running stock 18.04.1 2. gnome-control-center 3.28.2-0ubuntu0.18.04.2 As shown in the first screenshot below, the print settings panel shows an "Add..." in the headerbar as well as "Add a printer..." and "Additional printer settings" in the main area. The first two buttons are highlighted and would naturally seem to be the first options to try, but they didn't actually work. While I was able to browse the list of printers attached to the print server, attempting to actually add the printer ended in an uninformative error message as shown in the second screenshot. On the other hand, "Additional printer settings" launches the old system-config-printer utility which did succeed in adding my desired printer. It is not at all obvious without trial and error which option one should choose to add a new printer. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/1805438/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
