which verion of ubuntu and empathy are you using?
https://help.ubuntu.com/community/ReportingBugs
** Changed in: empathy (Ubuntu)
Status: Confirmed => Incomplete
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https://bugs.launchpad.net/bugs/891562
Title:
Chat window won't open after responding using gnome shell notification
bar
Status in “empathy” package in Ubuntu:
Incomplete
Bug description:
Sometimes when I have chat window opened but write quick response
using the Gnome Shell notification bar, I find myself in situation
unable to open new chat windows from the empathy contact list. Only
list reopening helps.
These log messages I received when got this problem again today:
(empathy:8802): GLib-CRITICAL **: g_sequence_iter_get_position: assertion
`iter != NULL' failed
(empathy:8802): GLib-CRITICAL **: g_sequence_iter_get_position: assertion
`iter != NULL' failed
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