Public bug reported:
Seen with hp-toolbox on disco.
HP-toolbox constantly indicates printer as "busy, powered down or
unplugged" with an HP Color Laserjet Pro M281 connected to the network
via wifi.
Printer uri is like
hp:/net/HP_ColorLaserJet_MFP_M278-M281?ip=xxx.yyy.zzz.www
Notwithstanding the hp-toolbox failure, printer prints, scans and other
hp- tools seem to work.
ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: hplip 3.19.1+dfsg0-1
ProcVersionSignature: Ubuntu 5.0.0-20.21-generic 5.0.8
Uname: Linux 5.0.0-20-generic x86_64
ApportVersion: 2.20.10-0ubuntu27
Architecture: amd64
CurrentDesktop: KDE
Date: Fri Jul 5 09:10:45 2019
EcryptfsInUse: Yes
InstallationDate: Installed on 2013-12-12 (2030 days ago)
InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: Notebook W740SU
Papersize: a4
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.0.0-20-generic
root=/dev/mapper/zagar_ssd--vg-root ro quiet splash
resume=/dev/zagar_ssd-vg/swap_1 acpi_backlight=vendor
SourcePackage: hplip
UpgradeStatus: Upgraded to disco on 2019-06-12 (22 days ago)
dmi.bios.date: 10/02/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4.6.5
dmi.board.asset.tag: Tag 12345
dmi.board.name: W740SU
dmi.board.vendor: Notebook
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: Notebook
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd10/02/2013:svnNotebook:pnW740SU:pvrNotApplicable:rvnNotebook:rnW740SU:rvrNotApplicable:cvnNotebook:ct9:cvrN/A:
dmi.product.family: Not Applicable
dmi.product.name: W740SU
dmi.product.sku: Not Applicable
dmi.product.version: Not Applicable
dmi.sys.vendor: Notebook
** Affects: hplip (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug disco
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https://bugs.launchpad.net/bugs/1835488
Title:
hp-toolbox constantly shows printer as unavailable, but printer prints
and hp-info / hp-doctor see the printer
Status in hplip package in Ubuntu:
New
Bug description:
Seen with hp-toolbox on disco.
HP-toolbox constantly indicates printer as "busy, powered down or
unplugged" with an HP Color Laserjet Pro M281 connected to the network
via wifi.
Printer uri is like
hp:/net/HP_ColorLaserJet_MFP_M278-M281?ip=xxx.yyy.zzz.www
Notwithstanding the hp-toolbox failure, printer prints, scans and
other hp- tools seem to work.
ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: hplip 3.19.1+dfsg0-1
ProcVersionSignature: Ubuntu 5.0.0-20.21-generic 5.0.8
Uname: Linux 5.0.0-20-generic x86_64
ApportVersion: 2.20.10-0ubuntu27
Architecture: amd64
CurrentDesktop: KDE
Date: Fri Jul 5 09:10:45 2019
EcryptfsInUse: Yes
InstallationDate: Installed on 2013-12-12 (2030 days ago)
InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64
(20131016.1)
MachineType: Notebook W740SU
Papersize: a4
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.0.0-20-generic
root=/dev/mapper/zagar_ssd--vg-root ro quiet splash
resume=/dev/zagar_ssd-vg/swap_1 acpi_backlight=vendor
SourcePackage: hplip
UpgradeStatus: Upgraded to disco on 2019-06-12 (22 days ago)
dmi.bios.date: 10/02/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4.6.5
dmi.board.asset.tag: Tag 12345
dmi.board.name: W740SU
dmi.board.vendor: Notebook
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: Notebook
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd10/02/2013:svnNotebook:pnW740SU:pvrNotApplicable:rvnNotebook:rnW740SU:rvrNotApplicable:cvnNotebook:ct9:cvrN/A:
dmi.product.family: Not Applicable
dmi.product.name: W740SU
dmi.product.sku: Not Applicable
dmi.product.version: Not Applicable
dmi.sys.vendor: Notebook
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