I am currently using hplip 3.19.1 which is not exactly the latest and greatest, but should be fairly recent being the version provided by ubuntu 19.04. In fact, the latest hplip is 3.19.6.
The printer I am encountering issues with hp-toolbox is an HP Color Laserjet PRO M281fdw, which should be in full support in hplip 3.19.1. As a matter of fact, support for this printer was introduced with hplip 3.18.5. Incidentally, I have tried hp-toolbox with a network connected HP laserjet pro M201dw and it works with that printer. My issue may sound like "CR 59273 – Supplies and status information are not displayed in the hp-toolbox" in the hplip release notes but this is fixed in 3.18.7 which is older than mine, so it cannot be. The hplip release notes do not report any other bug fixed in versions of hplip more recent than mine (it is mainly the enablement of new printers and scanners), so updating to the latest hplip does not seem sensible. In fact hplip from the hplip site is not packaged and if you install it, you then risk having issues updating your distro in the future. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1835488 Title: hp-toolbox constantly shows printer as unavailable, but printer prints and hp-info / hp-doctor see the printer Status in hplip package in Ubuntu: New Bug description: Seen with hp-toolbox on disco. HP-toolbox constantly indicates printer as "busy, powered down or unplugged" with an HP Color Laserjet Pro M281 connected to the network via wifi. Printer uri is like hp:/net/HP_ColorLaserJet_MFP_M278-M281?ip=xxx.yyy.zzz.www Notwithstanding the hp-toolbox failure, printer prints, scans and other hp- tools seem to work. ProblemType: Bug DistroRelease: Ubuntu 19.04 Package: hplip 3.19.1+dfsg0-1 ProcVersionSignature: Ubuntu 5.0.0-20.21-generic 5.0.8 Uname: Linux 5.0.0-20-generic x86_64 ApportVersion: 2.20.10-0ubuntu27 Architecture: amd64 CurrentDesktop: KDE Date: Fri Jul 5 09:10:45 2019 EcryptfsInUse: Yes InstallationDate: Installed on 2013-12-12 (2030 days ago) InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1) MachineType: Notebook W740SU Papersize: a4 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.0.0-20-generic root=/dev/mapper/zagar_ssd--vg-root ro quiet splash resume=/dev/zagar_ssd-vg/swap_1 acpi_backlight=vendor SourcePackage: hplip UpgradeStatus: Upgraded to disco on 2019-06-12 (22 days ago) dmi.bios.date: 10/02/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 4.6.5 dmi.board.asset.tag: Tag 12345 dmi.board.name: W740SU dmi.board.vendor: Notebook dmi.board.version: Not Applicable dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: Notebook dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd10/02/2013:svnNotebook:pnW740SU:pvrNotApplicable:rvnNotebook:rnW740SU:rvrNotApplicable:cvnNotebook:ct9:cvrN/A: dmi.product.family: Not Applicable dmi.product.name: W740SU dmi.product.sku: Not Applicable dmi.product.version: Not Applicable dmi.sys.vendor: Notebook To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1835488/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
