You shouldn't run ubuntu-bug with "sudo". Can you please run `apport-
collect 1851698`?
Is there any crash file for firefox in /var/crash/ ?
Is mailspring installed as a snap package? If so, can you please attach
the output of "snap info --abs-time mailspring" ?
** Changed in: firefox (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1851698
Title:
firefox crash when opened
Status in firefox package in Ubuntu:
Incomplete
Bug description:
i was using "mailspring", and confirming a subscription to tfir by clicking
the confirm link in the email they sent. upon clicking the confirm link,
firefox opened. then after clicking the "verify humanity" button and hitting
confirm (on the page now open in firefox), that is when the crash happened.
I then ran "sudo ubuntu-bug firefox"
i i can provide any more information, please let me know.
dps
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: firefox 70.0+build2-0ubuntu0.18.04.1
ProcVersionSignature: Ubuntu 5.0.0-32.34~18.04.2-generic 5.0.21
Uname: Linux 5.0.0-32-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia wl
ApportVersion: 2.20.9-0ubuntu7.9
Architecture: amd64
BuildID: 20191021054351
Date: Thu Nov 7 13:22:45 2019
DefaultProfileExtensions: extensions.sqlite corrupt or missing
DefaultProfileIncompatibleExtensions: Unavailable (corrupt or non-existant
compatibility.ini or extensions.sqlite)
DefaultProfileLocales: extensions.sqlite corrupt or missing
DefaultProfilePrefErrors: Unexpected character ',' before close parenthesis @
/usr/lib/firefox/omni.ja:greprefs.js:930
DefaultProfileThemes: extensions.sqlite corrupt or missing
InstallationDate: Installed on 2019-10-23 (15 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64
(20190210)
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
Profiles:
Profile1 (Default) - LastVersion=None/None (Out of date)
Profile0 - LastVersion=70.0/20191021054351
SourcePackage: firefox
UpgradeStatus: No upgrade log present (probably fresh install)
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