Please:
1. Follow these instructions in case it was the shell crashing and restarting:
https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment
2. Reproduce the freeze again and then immediately after it run:
journalctl -b0 > postfreeze.txt
lspci -k > lspcik.txt
and attach the resulting two text files.
3. Take a video of the freeze using a phone if you can, and attach it
here.
** Changed in: gnome-shell (Ubuntu)
Status: New => Incomplete
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to gnome-shell in Ubuntu.
https://bugs.launchpad.net/bugs/1878613
Title:
UI freeze
Status in gnome-shell package in Ubuntu:
Incomplete
Bug description:
Mouse can move but can't click on any btn or program. Freeze random
about 15s -30s
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: gnome-shell 3.36.1-5ubuntu2
ProcVersionSignature: Ubuntu 5.4.0-29.33-generic 5.4.30
Uname: Linux 5.4.0-29-generic x86_64
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Thu May 14 20:33:10 2020
DisplayManager: gdm3
InstallationDate: Installed on 2018-05-31 (714 days ago)
InstallationMedia: Ubuntu 16.04.4 LTS "Xenial Xerus" - Release amd64
(20180228)
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/usr/bin/zsh
RelatedPackageVersions: mutter-common 3.36.1-3ubuntu3
SourcePackage: gnome-shell
UpgradeStatus: Upgraded to focal on 2020-04-25 (19 days ago)
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1878613/+subscriptions
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