Thank you for your answer ! I couldn't do it without help because I know nothing about computers ... A friend of mine help me on the phone : For your first question (packages upgraded), you can have a look at "resultat.txt" the second one (journalctl -b 0) : "resultat2.txt" (documents you will find in attachment)
I also forgot to tell two other defects in addition to the "no sound" problem : - I can't move a file normally with the pad ; the only way is to cut and paste - I can't read the name of a doc when it's too long ; the only way I found is to open the command "rename" Thanks a lot for your help, Lucile Couffinhal Le lun. 19 oct. 2020 à 11:40, Sebastien Bacher <1900...@bugs.launchpad.net> a écrit : > Thank you for your bug report. What packages did you upgrade exactly? > (you can find the record in /var/log/apt > > Could include the out of this command? > $ journalctl -b 0 > > ** Changed in: alsa-driver (Ubuntu) > Status: New => Incomplete > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1900133 > > Title: > PCI/no sound at all since last updating > > Status in alsa-driver package in Ubuntu: > Incomplete > > Bug description: > My last updating a few hours ago was quite different than usual. > Since then, many things are not working properly on my computer : > - my desktop is very strange (files have lost their appearance or > doesn't appear at all) > -there is no more sound at all : if I try to play a mp3 file or on the > internet > (I checked the settings of course) > > ProblemType: Bug > DistroRelease: Ubuntu 20.04 > Package: alsa-base 1.0.25+dfsg-0ubuntu5 > ProcVersionSignature: Ubuntu 5.4.0-51.56-generic 5.4.65 > Uname: Linux 5.4.0-51-generic x86_64 > NonfreeKernelModules: nvidia_modeset nvidia > ApportVersion: 2.20.11-0ubuntu27.9 > Architecture: amd64 > AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', > '/dev/snd/controlC0', '/dev/snd/hwC0D3', '/dev/snd/hwC0D0', > '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', > '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1: > CasperMD5CheckResult: skip > CurrentDesktop: ubuntu:GNOME > Date: Fri Oct 16 13:28:11 2020 > InstallationDate: Installed on 2015-07-16 (1918 days ago) > InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422) > PackageArchitecture: all > ProcEnviron: > PATH=(custom, no user) > XDG_RUNTIME_DIR=<set> > LANG=fr_FR.UTF-8 > SHELL=/bin/bash > SourcePackage: alsa-driver > Symptom: audio > Title: PCI/internal sound card not detected > UpgradeStatus: Upgraded to focal on 2020-10-16 (0 days ago) > dmi.bios.date: 12/14/2011 > dmi.bios.vendor: Phoenix Technologies Ltd. > dmi.bios.version: 03QA > dmi.board.asset.tag: Base Board Asset Tag > dmi.board.name: 300E4A/300E5A/300E7A/3430EA/3530EA > dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. > dmi.board.version: FAB1 > dmi.chassis.asset.tag: Asset Tag > dmi.chassis.type: 9 > dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. > dmi.chassis.version: 0.1 > dmi.modalias: > dmi:bvnPhoenixTechnologiesLtd.:bvr03QA:bd12/14/2011:svnSAMSUNGELECTRONICSCO.,LTD.:pn300E4A/300E5A/300E7A/3430EA/3530EA:pvr0.1:rvnSAMSUNGELECTRONICSCO.,LTD.:rn300E4A/300E5A/300E7A/3430EA/3530EA:rvrFAB1:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvr0.1: > dmi.product.family: HuronRiver System > dmi.product.name: 300E4A/300E5A/300E7A/3430EA/3530EA > dmi.product.sku: System SKUNumber > dmi.product.version: 0.1 > dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. > > To manage notifications about this bug go to: > > https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1900133/+subscriptions > ** Attachment added: "resultat.txt" https://bugs.launchpad.net/bugs/1900133/+attachment/5426974/+files/resultat.txt ** Attachment added: "resultat2.txt" https://bugs.launchpad.net/bugs/1900133/+attachment/5426975/+files/resultat2.txt -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1900133 Title: PCI/no sound at all since last updating Status in alsa-driver package in Ubuntu: Incomplete Bug description: My last updating a few hours ago was quite different than usual. Since then, many things are not working properly on my computer : - my desktop is very strange (files have lost their appearance or doesn't appear at all) -there is no more sound at all : if I try to play a mp3 file or on the internet (I checked the settings of course) ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 5.4.0-51.56-generic 5.4.65 Uname: Linux 5.4.0-51-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.9 Architecture: amd64 AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/controlC0', '/dev/snd/hwC0D3', '/dev/snd/hwC0D0', '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1: CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Fri Oct 16 13:28:11 2020 InstallationDate: Installed on 2015-07-16 (1918 days ago) InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422) PackageArchitecture: all ProcEnviron: PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=fr_FR.UTF-8 SHELL=/bin/bash SourcePackage: alsa-driver Symptom: audio Title: PCI/internal sound card not detected UpgradeStatus: Upgraded to focal on 2020-10-16 (0 days ago) dmi.bios.date: 12/14/2011 dmi.bios.vendor: Phoenix Technologies Ltd. dmi.bios.version: 03QA dmi.board.asset.tag: Base Board Asset Tag dmi.board.name: 300E4A/300E5A/300E7A/3430EA/3530EA dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: FAB1 dmi.chassis.asset.tag: Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: 0.1 dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvr03QA:bd12/14/2011:svnSAMSUNGELECTRONICSCO.,LTD.:pn300E4A/300E5A/300E7A/3430EA/3530EA:pvr0.1:rvnSAMSUNGELECTRONICSCO.,LTD.:rn300E4A/300E5A/300E7A/3430EA/3530EA:rvrFAB1:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvr0.1: dmi.product.family: HuronRiver System dmi.product.name: 300E4A/300E5A/300E7A/3430EA/3530EA dmi.product.sku: System SKUNumber dmi.product.version: 0.1 dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. 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