The reason that this bug is critical is because a user does not know an email was not sent. The solution that is needed is for the user to know that it has not been sent. A workaround does not help if a user does not know there is a problem. I raised the issue many years ago and have kept an eye that the brief message that sending fails, before the email is put in the sent folder, does not appear. For me the circumstances that originally caused it seem no longer to apply.
-- You received this bug notification because you are a member of Desktop Packages, which is subscribed to thunderbird in Ubuntu. https://bugs.launchpad.net/bugs/1215882 Title: Emails are silently discarded on 554 reply to STARTTLS Status in Mozilla Thunderbird: Confirmed Status in thunderbird package in Ubuntu: Triaged Bug description: It seems that emails are silently discarded when the remote SMTP server replies with an error on STARTTLS. Here is an example smtp log created with NSPR_LOG_MODULES='smtp:5,timestamp': 2013-08-23 11:10:25.548708 UTC - 43480896[7fe10164b370]: SMTP Connecting to: mail.trialphaenergy.com 2013-08-23 11:10:26.513993 UTC - 43480896[7fe10164b370]: SMTP entering state: 0 2013-08-23 11:10:26.514026 UTC - 43480896[7fe10164b370]: SMTP Response: 220 mail.trialphaenergy.com Microsoft ESMTP MAIL Service ready at Fri, 23 Aug 2013 04:10:25 -0700 2013-08-23 11:10:26.514047 UTC - 43480896[7fe10164b370]: SMTP entering state: 14 2013-08-23 11:10:26.514069 UTC - 43480896[7fe10164b370]: SMTP Send: EHLO [10.11.206.9] 2013-08-23 11:10:27.144751 UTC - 43480896[7fe10164b370]: SMTP entering state: 0 2013-08-23 11:10:27.144791 UTC - 43480896[7fe10164b370]: SMTP Response: 250-mail.trialphaenergy.com Hello [10.11.10.19] 2013-08-23 11:10:27.144808 UTC - 43480896[7fe10164b370]: SMTP entering state: 0 2013-08-23 11:10:27.144817 UTC - 43480896[7fe10164b370]: SMTP Response: 250-SIZE 2013-08-23 11:10:27.144828 UTC - 43480896[7fe10164b370]: SMTP entering state: 0 2013-08-23 11:10:27.144839 UTC - 43480896[7fe10164b370]: SMTP Response: 250-PIPELINING 2013-08-23 11:10:27.144846 UTC - 43480896[7fe10164b370]: SMTP entering state: 0 2013-08-23 11:10:27.144851 UTC - 43480896[7fe10164b370]: SMTP Response: 250-DSN 2013-08-23 11:10:27.144857 UTC - 43480896[7fe10164b370]: SMTP entering state: 0 2013-08-23 11:10:27.144862 UTC - 43480896[7fe10164b370]: SMTP Response: 250-ENHANCEDSTATUSCODES 2013-08-23 11:10:27.144868 UTC - 43480896[7fe10164b370]: SMTP entering state: 0 2013-08-23 11:10:27.144885 UTC - 43480896[7fe10164b370]: SMTP Response: 250-STARTTLS 2013-08-23 11:10:27.144889 UTC - 43480896[7fe10164b370]: SMTP entering state: 0 2013-08-23 11:10:27.144893 UTC - 43480896[7fe10164b370]: SMTP Response: 250-AUTH NTLM 2013-08-23 11:10:27.144897 UTC - 43480896[7fe10164b370]: SMTP entering state: 0 2013-08-23 11:10:27.144900 UTC - 43480896[7fe10164b370]: SMTP Response: 250-8BITMIME 2013-08-23 11:10:27.144904 UTC - 43480896[7fe10164b370]: SMTP entering state: 0 2013-08-23 11:10:27.144920 UTC - 43480896[7fe10164b370]: SMTP Response: 250-BINARYMIME 2013-08-23 11:10:27.144926 UTC - 43480896[7fe10164b370]: SMTP entering state: 0 2013-08-23 11:10:27.144931 UTC - 43480896[7fe10164b370]: SMTP Response: 250 CHUNKING 2013-08-23 11:10:27.144936 UTC - 43480896[7fe10164b370]: SMTP entering state: 4 2013-08-23 11:10:27.144961 UTC - 43480896[7fe10164b370]: SMTP entering state: 21 2013-08-23 11:10:27.144968 UTC - 43480896[7fe10164b370]: SMTP Send: STARTTLS 2013-08-23 11:10:27.757848 UTC - 43480896[7fe10164b370]: SMTP entering state: 0 2013-08-23 11:10:27.757881 UTC - 43480896[7fe10164b370]: SMTP Response: 554 Policy violation. Email Session ID: {521742ED-1-F0B0B0A-FFFF} 2013-08-23 11:10:27.757893 UTC - 43480896[7fe10164b370]: SMTP entering state: 19 2013-08-23 11:10:27.757900 UTC - 43480896[7fe10164b370]: SMTP entering state: 21 2013-08-23 11:10:27.757905 UTC - 43480896[7fe10164b370]: SMTP Send: QUIT 2013-08-23 11:10:27.757915 UTC - 43480896[7fe10164b370]: SMTP entering state: 0 The UI, however, gives no indication of failure and closes the compose window after the apparent successful submission to the smtp server. If the user has not configured a Sent folder this results in data loss. Even if the user has configured a sent folder, he receives no indication that the email has not been sent. ProblemType: Bug DistroRelease: Ubuntu 13.04 Package: thunderbird 17.0.8+build1-0ubuntu0.13.04.1 ProcVersionSignature: Ubuntu 3.8.0-27.40-generic 3.8.13.4 Uname: Linux 3.8.0-27-generic x86_64 AddonCompatCheckDisabled: False ApportVersion: 2.9.2-0ubuntu8.3 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: nikratio 2425 F.... pulseaudio BuildID: 20130803220711 Channel: Unavailable Date: Fri Aug 23 13:05:30 2013 ForcedLayersAccel: False IfupdownConfig: # interfaces(5) file used by ifup(8) and ifdown(8) auto lo iface lo inet loopback InstallationDate: Installed on 2013-07-30 (23 days ago) InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424) MarkForUpload: True PrefSources: prefs.js /usr/lib/mozilla/extensions/{3550f703-e582-4d05-9a08-453d09bdfdc6}/{847b3a00-7ab1-11d4-8f02-006008948af5}/defaults/preferences/enigmail.js /usr/lib/mozilla/extensions/{3550f703-e582-4d05-9a08-453d09bdfdc6}/{847b3a00-7ab1-11d4-8f02-006008948af5}/defaults/preferences/000system.js Prefs: extensions.lastAppVersion: "17.0.8" (prefs.js) network.cookie.prefsMigrated: true (prefs.js) places.database.lastMaintenance: 1377252192 (prefs.js) places.history.expiration.transient_current_max_pages: 104858 (prefs.js) privacy.donottrackheader.enabled: true (prefs.js) ProcEnviron: TERM=xterm PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash Profiles: Profile0 (Default) - LastVersion=17.0.8/20130803220711 RelatedPackageVersions: icedtea-7-plugin 1.3.2-1ubuntu1.1 totem-mozilla 3.6.3-0ubuntu6 rhythmbox-mozilla 2.98-0ubuntu5 RunningIncompatibleAddons: False SourcePackage: thunderbird UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 02/04/2013 dmi.bios.vendor: LENOVO dmi.bios.version: G6ET93WW (2.53 ) dmi.board.asset.tag: Not Available dmi.board.name: 3444F8U dmi.board.vendor: LENOVO dmi.board.version: Win8 Pro DPK TPG dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: Not Available dmi.modalias: dmi:bvnLENOVO:bvrG6ET93WW(2.53):bd02/04/2013:svnLENOVO:pn3444F8U:pvrThinkPadX1Carbon:rvnLENOVO:rn3444F8U:rvrWin8ProDPKTPG:cvnLENOVO:ct10:cvrNotAvailable: dmi.product.name: 3444F8U dmi.product.version: ThinkPad X1 Carbon dmi.sys.vendor: LENOVO To manage notifications about this bug go to: https://bugs.launchpad.net/thunderbird/+bug/1215882/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
