Same cause for bug 1656240 comment 11.
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https://bugs.launchpad.net/bugs/1215882
Title:
Emails are silently discarded on 554 reply to STARTTLS
Status in Mozilla Thunderbird:
Confirmed
Status in thunderbird package in Ubuntu:
Triaged
Bug description:
It seems that emails are silently discarded when the remote SMTP
server replies with an error on STARTTLS. Here is an example smtp log
created with NSPR_LOG_MODULES='smtp:5,timestamp':
2013-08-23 11:10:25.548708 UTC - 43480896[7fe10164b370]: SMTP Connecting to:
mail.trialphaenergy.com
2013-08-23 11:10:26.513993 UTC - 43480896[7fe10164b370]: SMTP entering state: 0
2013-08-23 11:10:26.514026 UTC - 43480896[7fe10164b370]: SMTP Response: 220
mail.trialphaenergy.com Microsoft ESMTP MAIL Service ready at Fri, 23 Aug 2013
04:10:25 -0700
2013-08-23 11:10:26.514047 UTC - 43480896[7fe10164b370]: SMTP entering state:
14
2013-08-23 11:10:26.514069 UTC - 43480896[7fe10164b370]: SMTP Send: EHLO
[10.11.206.9]
2013-08-23 11:10:27.144751 UTC - 43480896[7fe10164b370]: SMTP entering state: 0
2013-08-23 11:10:27.144791 UTC - 43480896[7fe10164b370]: SMTP Response:
250-mail.trialphaenergy.com Hello [10.11.10.19]
2013-08-23 11:10:27.144808 UTC - 43480896[7fe10164b370]: SMTP entering state: 0
2013-08-23 11:10:27.144817 UTC - 43480896[7fe10164b370]: SMTP Response:
250-SIZE
2013-08-23 11:10:27.144828 UTC - 43480896[7fe10164b370]: SMTP entering state: 0
2013-08-23 11:10:27.144839 UTC - 43480896[7fe10164b370]: SMTP Response:
250-PIPELINING
2013-08-23 11:10:27.144846 UTC - 43480896[7fe10164b370]: SMTP entering state: 0
2013-08-23 11:10:27.144851 UTC - 43480896[7fe10164b370]: SMTP Response:
250-DSN
2013-08-23 11:10:27.144857 UTC - 43480896[7fe10164b370]: SMTP entering state: 0
2013-08-23 11:10:27.144862 UTC - 43480896[7fe10164b370]: SMTP Response:
250-ENHANCEDSTATUSCODES
2013-08-23 11:10:27.144868 UTC - 43480896[7fe10164b370]: SMTP entering state: 0
2013-08-23 11:10:27.144885 UTC - 43480896[7fe10164b370]: SMTP Response:
250-STARTTLS
2013-08-23 11:10:27.144889 UTC - 43480896[7fe10164b370]: SMTP entering state: 0
2013-08-23 11:10:27.144893 UTC - 43480896[7fe10164b370]: SMTP Response:
250-AUTH NTLM
2013-08-23 11:10:27.144897 UTC - 43480896[7fe10164b370]: SMTP entering state: 0
2013-08-23 11:10:27.144900 UTC - 43480896[7fe10164b370]: SMTP Response:
250-8BITMIME
2013-08-23 11:10:27.144904 UTC - 43480896[7fe10164b370]: SMTP entering state: 0
2013-08-23 11:10:27.144920 UTC - 43480896[7fe10164b370]: SMTP Response:
250-BINARYMIME
2013-08-23 11:10:27.144926 UTC - 43480896[7fe10164b370]: SMTP entering state: 0
2013-08-23 11:10:27.144931 UTC - 43480896[7fe10164b370]: SMTP Response: 250
CHUNKING
2013-08-23 11:10:27.144936 UTC - 43480896[7fe10164b370]: SMTP entering state:
4
2013-08-23 11:10:27.144961 UTC - 43480896[7fe10164b370]: SMTP entering state:
21
2013-08-23 11:10:27.144968 UTC - 43480896[7fe10164b370]: SMTP Send: STARTTLS
2013-08-23 11:10:27.757848 UTC - 43480896[7fe10164b370]: SMTP entering state: 0
2013-08-23 11:10:27.757881 UTC - 43480896[7fe10164b370]: SMTP Response: 554
Policy violation. Email Session ID: {521742ED-1-F0B0B0A-FFFF}
2013-08-23 11:10:27.757893 UTC - 43480896[7fe10164b370]: SMTP entering state:
19
2013-08-23 11:10:27.757900 UTC - 43480896[7fe10164b370]: SMTP entering state:
21
2013-08-23 11:10:27.757905 UTC - 43480896[7fe10164b370]: SMTP Send: QUIT
2013-08-23 11:10:27.757915 UTC - 43480896[7fe10164b370]: SMTP entering state: 0
The UI, however, gives no indication of failure and closes the compose window
after the apparent successful submission to the smtp server.
If the user has not configured a Sent folder this results in data loss. Even
if the user has configured a sent folder, he receives no indication that the
email has not been sent.
ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: thunderbird 17.0.8+build1-0ubuntu0.13.04.1
ProcVersionSignature: Ubuntu 3.8.0-27.40-generic 3.8.13.4
Uname: Linux 3.8.0-27-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.9.2-0ubuntu8.3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: nikratio 2425 F.... pulseaudio
BuildID: 20130803220711
Channel: Unavailable
Date: Fri Aug 23 13:05:30 2013
ForcedLayersAccel: False
IfupdownConfig:
# interfaces(5) file used by ifup(8) and ifdown(8)
auto lo
iface lo inet loopback
InstallationDate: Installed on 2013-07-30 (23 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MarkForUpload: True
PrefSources:
prefs.js
/usr/lib/mozilla/extensions/{3550f703-e582-4d05-9a08-453d09bdfdc6}/{847b3a00-7ab1-11d4-8f02-006008948af5}/defaults/preferences/enigmail.js
/usr/lib/mozilla/extensions/{3550f703-e582-4d05-9a08-453d09bdfdc6}/{847b3a00-7ab1-11d4-8f02-006008948af5}/defaults/preferences/000system.js
Prefs:
extensions.lastAppVersion: "17.0.8" (prefs.js)
network.cookie.prefsMigrated: true (prefs.js)
places.database.lastMaintenance: 1377252192 (prefs.js)
places.history.expiration.transient_current_max_pages: 104858 (prefs.js)
privacy.donottrackheader.enabled: true (prefs.js)
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
Profiles: Profile0 (Default) - LastVersion=17.0.8/20130803220711
RelatedPackageVersions:
icedtea-7-plugin 1.3.2-1ubuntu1.1
totem-mozilla 3.6.3-0ubuntu6
rhythmbox-mozilla 2.98-0ubuntu5
RunningIncompatibleAddons: False
SourcePackage: thunderbird
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/04/2013
dmi.bios.vendor: LENOVO
dmi.bios.version: G6ET93WW (2.53 )
dmi.board.asset.tag: Not Available
dmi.board.name: 3444F8U
dmi.board.vendor: LENOVO
dmi.board.version: Win8 Pro DPK TPG
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias:
dmi:bvnLENOVO:bvrG6ET93WW(2.53):bd02/04/2013:svnLENOVO:pn3444F8U:pvrThinkPadX1Carbon:rvnLENOVO:rn3444F8U:rvrWin8ProDPKTPG:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 3444F8U
dmi.product.version: ThinkPad X1 Carbon
dmi.sys.vendor: LENOVO
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