If this happened yesterday, it could very well have been caused by a
temporary outage of snap store services. See the "Incident History"
section at https://status.snapcraft.io/.
Sep 21, 2022
Component "api.snapcraft.io - refresh" and a few other components are Down
Incident Duration
>From Sep 21, 2022 10:20 PM CEST to Sep 21, 2022 11:48 PM CEST (1 hr 27 mins)
Affected Components
dashboard.snapcraft.io (Production Services), api.snapcraft.io - refresh
(Production Services), snapcraft.io website (Production Services),
assertions.ubuntu.com (Production Services), Snap downloads (Production
Services), api.snapcraft.io - search (Production Services)
Component "api.snapcraft.io - refresh" and a few other components are Down
Incident Duration
>From Sep 21, 2022 10:06 PM CEST to Sep 21, 2022 10:20 PM CEST (13 mins)
Affected Components
dashboard.snapcraft.io (Production Services), api.snapcraft.io - refresh
(Production Services), assertions.ubuntu.com (Production Services), Snap
downloads (Production Services), api.snapcraft.io - search (Production
Services)
While this is frustrating and a rather poor user experience, this is not a bug
in firefox itself.
I'm closing the bug, feel free to re-open if you have evidence that the problem
was caused by something else than the outage of snap store services.
** Changed in: firefox (Ubuntu)
Status: New => Opinion
** Changed in: firefox (Ubuntu)
Status: Opinion => Invalid
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to firefox in Ubuntu.
https://bugs.launchpad.net/bugs/1990444
Title:
firefox snap took 20 minutes to update
Status in firefox package in Ubuntu:
Invalid
Bug description:
I logged and firefox was unavailable, no indication of update, nothing.
When I tried to launch firefox I was invited to install it BUT I klnow it's
installed, so I tried to install it but it said to me I needed to 'snap
refresh', I tried to snap refresh but it indicated that everything was up to
date. I tried to uninstall/reinstall the firefox snap and at this moment,
I got the indication that the update was in progress since 15 MINUTES ! Then
I tried to remove the snap because I was sure it's bugged : in 20.04 firefox
never took more than 2 mins to update and my machine BUT after 20 minutes
firefox launched... wtf ?
I'm an ubuntu user since circa 2005 and I believe firefox was already
the default browser then, this is the worse user experience I've ever
had.
1/ I never selected auto-update, let me update when I want : being blocked 15
MINUTES by the OS is not a good user experience, I know this is accepted by
Windows users but I prefer to use Ubuntu
2/ If you want to update tell me you're updating not that the application is
not installed : really not a good idea if you want your users to trust you
I've waited 6 months after 22.04 release to migrate from 20.04 because
I don't want to have this kind of bugs, I hope you do something really
quick because this is not at the level of quality expected by your
users.
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1990444/+subscriptions
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