That's fair enough, the problem appeared as being with firefox itself,
even though the underlying cause was the outage of the snap store
services.
I'm not really sure how the user experience could be improved in case of
an outage. I'm opening a snapd task for this bug though, let's see what
the snapd team thinks about this kind of situation (which I agree is
very puzzling and a bad experience from a user perspective).
** Also affects: snapd
Importance: Undecided
Status: New
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Packages, which is subscribed to firefox in Ubuntu.
https://bugs.launchpad.net/bugs/1990444
Title:
firefox snap took 20 minutes to update
Status in snapd:
New
Status in firefox package in Ubuntu:
Invalid
Bug description:
I logged and firefox was unavailable, no indication of update, nothing.
When I tried to launch firefox I was invited to install it BUT I klnow it's
installed, so I tried to install it but it said to me I needed to 'snap
refresh', I tried to snap refresh but it indicated that everything was up to
date. I tried to uninstall/reinstall the firefox snap and at this moment,
I got the indication that the update was in progress since 15 MINUTES ! Then
I tried to remove the snap because I was sure it's bugged : in 20.04 firefox
never took more than 2 mins to update and my machine BUT after 20 minutes
firefox launched... wtf ?
I'm an ubuntu user since circa 2005 and I believe firefox was already
the default browser then, this is the worse user experience I've ever
had.
1/ I never selected auto-update, let me update when I want : being blocked 15
MINUTES by the OS is not a good user experience, I know this is accepted by
Windows users but I prefer to use Ubuntu
2/ If you want to update tell me you're updating not that the application is
not installed : really not a good idea if you want your users to trust you
I've waited 6 months after 22.04 release to migrate from 20.04 because
I don't want to have this kind of bugs, I hope you do something really
quick because this is not at the level of quality expected by your
users.
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