The attached files show that the kernel does indeed have an 'nvidia' driver but it's not being used for some reason. And Xorg, as of Dec 11 at least, does not have any knowledge of an Nvidia card.
Please run: lspci -k > lspci.txt journalctl -b0 > journal.txt and attach the resulting text files here so we can see more up to date information. Please also open the 'Additional Drivers' app and verify that it shows an Nvidia driver is currently in use. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg-server in Ubuntu. https://bugs.launchpad.net/bugs/2046189 Title: Xorg freezes on external displays when in Gnome Shell on Nvidia graphics Status in xorg-server package in Ubuntu: Incomplete Bug description: When using external displays, they randomly freeze, but the internal display works just fine. Windows remain interactive, but frozen, on external displays, and the cursor disappears. ProblemType: Bug DistroRelease: Ubuntu 23.10 Package: xorg 1:7.7+23ubuntu2 ProcVersionSignature: Ubuntu 6.5.0-14.14-generic 6.5.3 Uname: Linux 6.5.0-14-generic x86_64 .tmp.unity_support_test.0: ApportVersion: 2.27.0-0ubuntu5 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CasperMD5CheckResult: pass CompositorRunning: None CurrentDesktop: XFCE Date: Mon Dec 11 15:14:50 2023 DistUpgraded: Fresh install DistroCodename: mantic DistroVariant: ubuntu ExtraDebuggingInterest: Yes, if not too technical GraphicsCard: Intel Corporation TigerLake-H GT1 [UHD Graphics] [8086:9a60] (rev 01) (prog-if 00 [VGA controller]) Subsystem: Micro-Star International Co., Ltd. [MSI] TigerLake-H GT1 [UHD Graphics] [1462:1305] NVIDIA Corporation GA106M [GeForce RTX 3060 Mobile / Max-Q] [10de:2520] (rev a1) (prog-if 00 [VGA controller]) Subsystem: Micro-Star International Co., Ltd. [MSI] GA106M [GeForce RTX 3060 Mobile / Max-Q] [1462:1305] InstallationDate: Installed on 2022-06-28 (531 days ago) InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419) MachineType: {report['dmi.sys.vendor']} {report['dmi.product.name']} ProcEnviron: LANG=en_US.UTF-8 PATH=(custom, no user) SHELL=/bin/bash XDG_RUNTIME_DIR=<set> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.5.0-14-generic root=UUID=70390c05-b447-4e39-b596-a9f9eb4ac62b ro quiet splash vt.handoff=7 SourcePackage: xorg Symptom: display Title: Xorg freeze UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 09/15/2021 dmi.bios.release: 1.27 dmi.bios.vendor: American Megatrends International, LLC. dmi.bios.version: E17K3IMS.11B dmi.board.asset.tag: Default string dmi.board.name: MS-17K3 dmi.board.vendor: Micro-Star International Co., Ltd. dmi.board.version: REV:1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: Micro-Star International Co., Ltd. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrE17K3IMS.11B:bd09/15/2021:br1.27:svnMicro-StarInternationalCo.,Ltd.:pnGE76Raider11UE:pvrREV1.0:rvnMicro-StarInternationalCo.,Ltd.:rnMS-17K3:rvrREV1.0:cvnMicro-StarInternationalCo.,Ltd.:ct10:cvrN/A:sku17K3.1: dmi.product.family: GE dmi.product.name: GE76 Raider 11UE dmi.product.sku: 17K3.1 dmi.product.version: REV:1.0 dmi.sys.vendor: Micro-Star International Co., Ltd. version.compiz: compiz 1:0.9.14.2+22.10.20220822-0ubuntu4 version.libdrm2: libdrm2 2.4.115-1 version.libgl1-mesa-dri: libgl1-mesa-dri 23.2.1-1ubuntu3.1 version.libgl1-mesa-glx: libgl1-mesa-glx N/A version.xserver-xorg-core: xserver-xorg-core 2:21.1.7-3ubuntu2.1 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-3 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg-server/+bug/2046189/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
