Hi Jim,
I've tested on an Office 365 Exchange mailbox and it works. So it could be
related to my company Exchange, I've asked to my IT team to create a dummy
account for you. I will send you the settings privately.
Thanks a lot for your proposal.
Lionel.
------------------------------
Date: Wed, 12 Jun 2013 19:29:56 -0500
From: Jim Porter <[email protected]>
To: [email protected]
Subject: Re: [b2g] ActiveSync issue, error 440
Message-ID: <[email protected]>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
On 06/12/2013 02:41 PM, LASKE, Lionel (C2S) wrote:
> I've got an issue using my Keon with my company mailbox under Exchange.
> My ActiveSync settings is valid: it works with other mobile devices
> and it works on https://www.testexchangeconnectivity.com/
> But on the Keon I've got an error "There is a problem with the server "xxx".
> Try again later [server-problem(440)]".
An HTTP 440 response is an Exchange (not ActiveSync) error referring to a login
timeout. There may be a configuration issue with the Exchange server, and we
just happen to bump into that in the Gaia email app. It's possible that there's
a bug in our ActiveSync code, but it's hard to say without being able to test
things on my end.
If it's possible, could you create a test account for me or Andrew
([email protected]) to try out? That would hopefully get us the info we need to
figure out where the issue is, and fix it if it's on our end.
- Jim
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