correcting the CC list: - b2g-release-drivers-owners@ + mozilla-dev-b2g@
On Mon, Mar 2, 2015 at 11:55 PM, Ralph Daub <[email protected]> wrote: > Hi Rachelle, > > A user in the SUMO forums would like to manually update his ZTE Open C > device purchased in Australia. > > link: https://support.mozilla.org/en-US/questions/1018496#answer-697030 > > Unfortunately, it appears that ZTE's usual tool to root the ZTE Open C > does not work with the Australian device. This is the response that the > user received from ZTE's support channels: > > "According to what has been found by other users - Our version of the Open > C is locked down. Using the EU or US tools is dangerous and usually results > in a bricked device if trying to use with an Australian H/W model. The tool > we have is not a public release tool and would be used with the EU or US > developer F/W builds at your own risk as they are not intended for or built > with our device as the target." > > Is there an alternate way of rooting and manually updating the device from > Australia, that we are aware of? > > Do we have information about which devices models and in which markets > they come rooted and which come locked? Out of those locked, do we know > which devices have a workaround available? > > This is important to know a support and User Success perspective. > Currently, I only become aware after users contact us with support > inquiries. > > Thanks in advance, > > - Ralph >
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