Can you take a screen shot of the error you are seeing, and perhaps of the
dev console as well to see which of the requests are returning a 4xx, 5xx,
or 0 response?
On Thu, Feb 11, 2016 at 10:25 AM, Nikolaus Thümmel <fxacct...@ntcomputer.de>
wrote:
>
>
> Am 11.02.2016 um 04:31 schrieb Ryan Kelly:
> >> Having the servers up and running I am struggling with a new problem. I
> >> am able to register a new account and log in to existing ones, but once
> >> I am logged in, I am confronted by an "unexpected error" message, which
> >> roughly translates to: "System not available, please try again later."
> >> This is a bit strange since I can only see result code 200 / errno 0
> >> messages in the server logs. Example from the auth-server log:
> >>
> >>
> {"Timestamp":1455113872527000000,"Logger":"fxa-auth-server","Type":"request.summary","Severity":6,"Pid":4624,"EnvVersion":"2.0","Fields":{"op":"request.summary","code":200,"errno":0,"rid":"1455113872522:ffsync2:4624:ikgwijce:10054","path":"/v1/session/status","lang":"de,en-US;q=0.7,en;q=0.3","agent":"Mozilla/5.0
> >> (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101
> >>
> Firefox/44.0","remoteAddressChain":"[\"192.168.1.50\",\"127.0.0.1\"]","t":5,"uid":"<myuserid>"}}
> >>
> >> Same goes for the auth-db-mysql and content-server, no error codes
> >> there. So I wonder what is causing the error which can be observed in
> >> the user interface. I also tried pairing it with a syncserver and tried
> >> to synchronize, though being able to log in, synchronization is never
> >> happening and I am asked to log in again after the first try. The
> >> about:sync-log is giving me an unauthorized error:
> >>
> >> 1455112853599 Sync.BrowserIDManager ERROR Could not authenticate:
> >> {"details":{"now":"2016-02-10T14:00:53.578Z","message":"Authentication
> >> failed.","cause":"invalid-credentials","response_body":"{\"status\":
> >> \"invalid-credentials\", \"errors\": [{\"location\": \"body\", \"name\":
> >> \"\", \"description\":
> >>
> \"Unauthorized\"}]}","response_headers":{"content-type":"application/json;
> >> charset=UTF-8","date":"Wed, 10 Feb 2016 14:00:58
> >>
> GMT","x-timestamp":"1455112858","content-length":"110","connection":"keep-alive"},"response_status":401,"name":"TokenServerClientServerError"}}
> >
> > This error is happening when the browser goes to authenticate itself to
> > the sync "tokenserver". Are you also running your own syncserver stack
> > as documented at [1]?
>
> Hi Ryan,
>
> I did set up my own syncserver stack as documented there. But reading
> the docs again, I noticed I had missed an important detail: The
> syncserver token URI config entry was renamed in Firefox 42, which I had
> not reflected yet. After adding the appropriate about:config entry,
> synchronization appears to be working! Thank you!
>
> Still, the "unexpected error - system not available" problem persists
> when I navigate to the account server's settings interface
> (https://my.account.server/settings) while being logged in. Do you have
> an idea what could be the cause of it?
>
> Thanks!
> Nikolaus
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