I suspect it has a lot more to do with the fact that 95% of all support calls were
referred back to resellers.
That'd be a lot of calls.
-----Original Message-----
From: N. Lyne [SMTP:[EMAIL PROTECTED]]
Sent: Wednesday, January 30, 2002 11:10 AM
To: [EMAIL PROTECTED]
Subject: Re: Back-ending Opensrs
I agree, that is probably why when you do a whois lookup on an Opensrs domain
you see:
Sponsoring Reseller; for Technical Support
with respect to this domain contact:
Reseller Name, [EMAIL PROTECTED]
888-555-1212
http://www.domain.com/
Instead of contact information for OpenSRS...
On Wed, 30 Jan 2002 10:44:44 -0800 (PST)
[EMAIL PROTECTED] wrote:
> > On Wed, 30 Jan 2002, Barry A Byrne wrote:
> >
> > > End-users will need to know their usernames and passwords if they ever
> > > (shock! horror!)
> > > want to deal directly with OpenSRS.
>
> Actually, OpenSRS policy is to refer end users back to the sponsoring
> reseller if they make direct contact. OpenSRS is a wholesaler. They do
> not deal directly with end users.
