Joe, Can you please provide me with a few domains which exhibited these behaviors off list. We announced some processing errors yesterday via Live Reseller updates (which has subsequently been resolved) but it doesn't sound as if it's the same problem we described.
Is anyone else experiencing these problems? Cheers, James On 7/28/04 3:10 AM, "Joe Rhett" <[EMAIL PROTECTED]> wrote: > Can someone who works for Tucows please walk over to your customer > service department and get someone's attention? > > We reported renewal problems with the API starting on Monday. We've been > waiting two days without a response other than someone writing back to tell > us they don't do end user support and please contact our RSP. (the > original submission included our RSP information as well as the results > returned from the API) We wrote back and pointed out the obvious -- we are > the RSP and this is clearly an API issue, and no response has been received > since then. > > Status: > > 1. Renewing a domain returns an answer of > Failure! Reason: Domain's current expiration year in registry doesn't match > the year provided by user > > 2. However, the domain expiration does increase by a year > > 3. However, the domain notes do not reflect the renewal. > > Obvious massive consistency issues probably related to the last code > deployment. I understand this -- I just wish Tucows would respond to us as > to whether or not they know about this, and when they expect a fix to be > released. > > (no local changes on our side for 6+ months, so ...) James M Woods Product Manager -TLDs Tucows Inc. 416 538 5453
