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On 04/26/2014 10:26 AM, Erwann Abalea wrote:
> Le samedi 26 avril 2014 15:29:26 UTC+2, Zack Weinberg a écrit :
>> On 2014-04-26 4:51 AM, Erwann Abalea wrote:
>>> Le vendredi 25 avril 2014 18:14:39 UTC+2, Zack Weinberg a
>>> écrit :
>>> 
>>>> Moreover, it is my personal opinion that as a matter of
>>>> basic business ethics, this is a cost you (or rather, your
>>>> insurance) should absorb, not your customers.
>>> 
>>> Please define "customer".
>> 
>> The people who receive(d) certificates from this CA.  Why, do
>> you think some other category of people is more appropriately 
>> considered a CA's customers?
> 
> A customer is someone who *buys* goods/services from a business. 
> Buying involves money (or anything playing the same role).

Bullshit.

If a business chooses to give some or even all of its services away
free, those who benefit from those services are still customers and
still in the same ethical relationship with the business as people who
paid for services (perhaps the same service, perhaps not).

In particular, the business may *not* duck out of ethical obligations
incurred by circumstances beyond any customer's control (e.g.
catastrophic bugs in software everyone relies on ;-) just because some
of its customers are not *paying* customers.

> All this is a money problem, and nothing is free.

CAs should be carrying insurance to cover exactly this sort of
low-probability-but-still-foreseeable, high-cost event.

zw
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