All,

First, I would like to add a personal note that I am truly sorry about the many people, families, and colleagues that are being impacted by the Coronavirus. This is a heartbreaking situation.

At Mozilla, our responsibility lies in ensuring people's security and privacy as they navigate the internet. Protecting our users and the integrity of the web is the reason Firefox exists. The best approach to do this is to work with certificate authorities as partners, through open and frank communication.

We will continue to follow our standard process to adjudicate the issue regarding failures to provide CA audit statements [1] and we will work with the impacted CAs throughout this process. Pursuant to this process, Mozilla will file CA incident bugs [2] in Bugzilla when audit statements are past due. The CA should respond in such bugs providing their Incident Report [3] explaining the situation with their audits, precautions that have been taken and their plan to move forward in reaching compliance again.

If it would be helpful, we could add a note in the Bugzilla whiteboard to indicate when the delayed audit statements are caused by CAs and auditors being unable to access facilities to perform the audits due to circumstances beyond their control. For example, the whiteboard could be something like: “[ca-compliance] Lockdown - Next Update <date>”. I will greatly appreciate thoughtful and constructive feedback on this.

Thanks,
Kathleen

References:
[1] https://www.ccadb.org/cas/updates
[2] https://wiki.mozilla.org/CA/Incident_Dashboard
[3] https://wiki.mozilla.org/CA/Responding_To_An_Incident#Incident_Report

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