On Sat, Jun 8, 2024 at 6:29 PM Paul Wouters <[email protected]> wrote:

>
> > On Jun 8, 2024, at 18:16, Watson Ladd <[email protected]> wrote:
> >
> > 
> > Could Mozilla update the root store policy to make clear that
> > improvements like ACME shouldn't be extra cost items but instead
> > considered part of the service provided to customers.
>
> I don’t have an opinion on this but as someone who at $dayjob has been
> forced to request non-acme certificates manually, let me assure you that
> any vendor requiring me to do that quickly gets pulled in the “vendors to
> migrate away from” list. Any CA preferring manual issuance over automated
> issuance is going to find itself out of business soon (as are vendors
> providing web services requiring their customers to send them certs once a
> year manually while promising to support acme “soon”)


I guess that’s a nice assurance, but what does “soon” mean? July? Are you
buying enough certs to swing the economics of a major CA?

The problem right now is Subscribers who *don’t* want to adopt automation,
perhaps in part because Entrust would charge them extra for it. They are
the excuse being used too frequently for the dereliction of duty.

Mike

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